get_ticket
Fetch a ticket by its ID to access its full details and status.
Instructions
Get a single NinjaOne ticket by ID.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes |
Fetch a ticket by its ID to access its full details and status.
Get a single NinjaOne ticket by ID.
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations provided, so description carries the burden. Describes a simple read operation with no behavioral quirks, but does not disclose potential error conditions (e.g., ticket not found) or authorization requirements. Adequate but not rich.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Single, front-loaded sentence with no extraneous words. Efficiently communicates the core function.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple get-by-ID tool with one required parameter and no output schema, the description provides enough context. Could optionally mention what the returned ticket object includes, but not strictly necessary.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 0%; the description does not explain the ticketId parameter beyond its name. While the parameter is self-explanatory, the description adds no extra meaning or format details.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
Clearly states the action ('Get') and resource ('a single NinjaOne ticket by ID'), differentiating it from sibling tools like search_tickets (multiple tickets) and create_ticket.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool versus alternatives. For example, does not mention that this tool is for fetching a specific ticket by ID while search_tickets is for filtering or listing.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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