helpdesk-workflow
by cust0diodev
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| GLPI_BASE_URL | No | Base URL of the GLPI REST API, usually ending in /apirest.php. | |
| GLPI_APP_TOKEN | No | App token from GLPI API configuration. Optional for API V1. | |
| ZABBIX_API_URL | No | Full URL to the Zabbix JSON-RPC endpoint, e.g. https://zabbix/api_jsonrpc.php. | |
| ZABBIX_CA_FILE | No | Path to a CA certificate file for Zabbix TLS verification. Optional. | |
| GLPI_USER_TOKEN | No | User token of a GLPI technical user with read access. | |
| TACTICAL_API_KEY | No | API key generated in Tactical RMM Settings → Global Settings → API Keys, associated with a read-only user. | |
| TACTICAL_API_URL | No | Base URL of the Tactical RMM API, e.g. https://api.example.com. Trailing slash is significant. | |
| TACTICAL_CA_FILE | No | Path to a corporate CA certificate in PEM format for Tactical RMM TLS verification. Optional. | |
| ZABBIX_API_TOKEN | No | Zabbix API token with problem.get permission. | |
| GLPI_OPEN_STATUSES | No | Comma-separated list of ticket statuses considered open. | 1,2,3,4 |
| GRAFANA_MONITOR_URL | No | Base URL of the monitor Grafana instance. | |
| GRAFANA_HELPDESK_URL | No | Base URL of the helpdesk Grafana instance. | |
| GRAFANA_MONITOR_TOKEN | No | Service account token for the monitor Grafana instance. | |
| GRAFANA_HELPDESK_TOKEN | No | Service account token for the helpdesk Grafana instance. | |
| GLPI_ALLOW_INSECURE_HTTP | No | Set to 'true' to allow HTTP connections to GLPI (not recommended). | false |
| ZABBIX_ALLOW_INSECURE_HTTP | No | Set to 'true' to allow HTTP connections to Zabbix (not recommended). | false |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
No tools | |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
This server cannot be deployed
Maintenance
ActivityMaintained
ResponsivenessNo issues