Skip to main content
Glama

coronium_get_ticket

Fetch complete support ticket details, including all replies, by supplying a ticket ID to access the full conversation for issue resolution.

Instructions

Get full ticket detail including all replies.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYes
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It discloses the return content ('full ticket detail including all replies') and the read-only nature implied by 'Get', but it does not mention authentication requirements, error behavior, or potential side effects like marking the ticket as read.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that is front-loaded with the action and object. There is no redundant or irrelevant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple single-parameter retrieval tool with no output schema, the description covers the core functionality and return content. It could be more complete by mentioning parameter details or auth context, but given the low complexity, it is mostly adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema has 0% description coverage, so the description must compensate by explaining ticket_id, but it does not even mention the parameter. The parameter name is somewhat self-explanatory, but the description adds no semantic value beyond the schema property name.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('Get') and resource ('ticket') with a clear scope ('full ticket detail including all replies'). This differentiates it from sibling tools like list_tickets, which likely list summaries, and reply_to_ticket, which adds replies.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies this tool should be used when full ticket details are needed, but it provides no explicit guidance on when to use this versus list_tickets or other ticket-related tools. No exclusions or alternatives are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/coroniumio/coronium-proxy-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server