assign_thread
Assign a thread to an agent or user for handling, or unassign by passing null.
Instructions
Assign a thread to an agent or user. Pass null/empty to unassign.
Args: thread_id: The thread ID assigned_to: Agent/user identifier to assign to (empty or omit to unassign)
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| thread_id | Yes | ||
| assigned_to | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |