Search and look up repair tickets. List tickets filtered by status, date, keyword, or tech. Get full details by ticket ID.

Create/update tickets, add notes, assign techs. WARNING: Status changes may trigger automatic customer SMS/email! Statuses that notify: Repaired, Ready for Pickup, Completed, Waiting on Customer, Waiting For Quote, Cancelled. ALWAYS confirm with user before status changes.

Look up customers by name, phone, email, or ID.

Search invoices, get details, or check due/outstanding amounts.

Search inventory/parts stock.

List employees/technicians.

Look up reference data: devices, categories, statuses, colors, networks, tax classes, payment methods, referral sources, repair types, service types, locations, problems (by device), trade-ins, purchase orders.