close_ticket
Close a support ticket after your issue is resolved by providing the ticket ID.
Instructions
Close a support ticket when your issue is resolved
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ticket ID to close |
Close a support ticket after your issue is resolved by providing the ticket ID.
Close a support ticket when your issue is resolved
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ticket ID to close |
Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
With no annotations, the description carries full burden. It only states the action without disclosing behavioral traits such as irreversibility, required permissions, or side effects.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single, focused sentence with no wasted words, front-loading the key action and condition.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
While the tool is simple, the description lacks information about return values or expected outcomes, which would help an agent verify success.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100% and the parameter description in the schema is clear; the tool description adds no additional meaning beyond the schema.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description clearly states the verb 'Close' and the resource 'support ticket', distinguishing it from sibling tools like create, get, list, and reply.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description provides a context 'when your issue is resolved' but does not explicitly state when not to use the tool or mention alternatives, leaving some ambiguity.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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