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bbalakriz

Red Hat API MCP Server

by bbalakriz

Get Case

get_case

Retrieve detailed Red Hat support case information by entering a case number to quickly access status, issue details, and related data.

Instructions

Get case details by case number.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
session_idNo
case_numberYesThe case number (e.g., "04145487")

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

C2.6/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It only says 'get case details,' which implies a read operation, but it does not mention authentication needs, side effects, rate limits, or any other behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is short and front-loaded, but it is under-specified. While there is no unnecessary wording, the sentence is too minimal to provide meaningful guidance beyond the tool's name.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

An output schema exists, so the description does not need to explain return values. However, there is no usage guidance, no behavioral context, and no clarification of the session_id parameter, which leaves the description incomplete for an agent choosing and invoking the tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 50%. The description adds no meaning beyond what the schema already provides for case_number, and it says nothing about session_id, which is otherwise undocumented in both the schema and the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear verb ('Get') and resource ('case details') with a specific retrieval criterion ('by case number'). It is easy to tell this fetches a single case rather than searching, though it does not explicitly differentiate from sibling tools like search_cases.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

There is no explicit guidance on when to use this tool versus search_cases or the KCS tools. The description only implies the obvious condition that you would use it when you already have a case number, but it does not state exclusions or alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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