How do I use ReviewReply MCP Server?

1. Click on "Install Server". 2. Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state. 3. In the chat, type @ followed by the MCP server name and your instructions, e.g., "@ReviewReply MCP Server draft an empathetic response to 'The food was cold' for my steakhouse" That's it! The server will respond to your query, and you can continue using it as needed. Here is a step-by-step guide with screenshots.

ReviewReply MCP Server

An MCP (Model Context Protocol) server that generates professional responses to customer reviews using Claude AI.

Features

Tool: - Generate 3 variations of professional review responses
Supports multiple tones: professional, friendly, empathetic, grateful
Works for any business type
Handles both positive and negative reviews appropriately

Installation

npm install

Configuration

Set your Anthropic API key:

export ANTHROPIC_API_KEY=your-key-here

Usage

With Claude Desktop

Add to your Claude Desktop config (~/Library/Application Support/Claude/claude_desktop_config.json):

{
  "mcpServers": {
    "reviewreply": {
      "command": "node",
      "args": ["/path/to/reviewreply-mcp/src/index.js"],
      "env": {
        "ANTHROPIC_API_KEY": "your-key-here"
      }
    }
  }
}

Direct Usage

npm start

The server communicates via stdio using the MCP protocol.

Tool: generate_review_reply

Inputs

Parameter	Type	Required	Description
`review_text`	string	Yes	The customer review text to respond to
`tone`	string	Yes	One of: `professional`, `friendly`, `empathetic`, `grateful`
`business_name`	string	Yes	Name/type of business (e.g., "Italian Restaurant")
`stars`	number	No	Star rating 1-5 (defaults to 4)

Example

{
  "review_text": "The food was amazing but service was slow",
  "tone": "empathetic",
  "business_name": "Italian Restaurant",
  "stars": 3
}

Output

Returns 3 response variations formatted as:

**Option 1** (empathetic):
Thank you so much for your feedback! We're thrilled you enjoyed our food...

---

**Option 2** (empathetic - variation):
We really appreciate you taking the time to share your experience...

---

**Option 3** (empathetic - alternative):
Your feedback means a lot to us...