Create a knowledge base
create_knowledge_baseBuild a call-ready knowledge base of FAQs, facts, and policies so an agent can reference accurate information and answer questions during live calls.
Instructions
Create a knowledge base of facts and FAQs an agent can draw on during calls.
Requires scope knowledge_bases:write.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| faqs | No | Question/answer pairs the agent can answer verbatim. | |
| name | Yes | ||
| basic_info | No | Free text the agent should know: hours, address, pricing, policies. | |
| other_info | No | Anything else, free text. | |
| description | No | What this knowledge base covers, for your own reference. |