timezest_scheduling_create_request
Create a scheduling request with customer contact, time window, and resource selection. Optionally link PSA tickets and trigger a workflow or generate a booking link.
Instructions
Create a new scheduling request - supports PSA ticket association
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| notes | No | Additional notes or requirements | |
| endUser | Yes | End user contact information | |
| timeRange | No | Preferred scheduling window | |
| resourceIds | No | Resource IDs (agent or team ids) to book with. Sent to TimeZest as the JSON array resource_ids. Omit to send an empty array — TimeZest requires the field to be an array. | |
| triggerMode | Yes | pod = fires PSA workflow, generate_url = returns booking link | |
| appointmentTypeId | No | Appointment type ID (required) | |
| associatedEntities | No | Associated PSA tickets/entities |