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timezest_scheduling_create_request

Create a scheduling request with customer contact, time window, and resource selection. Optionally link PSA tickets and trigger a workflow or generate a booking link.

Instructions

Create a new scheduling request - supports PSA ticket association

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
notesNoAdditional notes or requirements
endUserYesEnd user contact information
timeRangeNoPreferred scheduling window
resourceIdsNoResource IDs (agent or team ids) to book with. Sent to TimeZest as the JSON array resource_ids. Omit to send an empty array — TimeZest requires the field to be an array.
triggerModeYespod = fires PSA workflow, generate_url = returns booking link
appointmentTypeIdNoAppointment type ID (required)
associatedEntitiesNoAssociated PSA tickets/entities

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changedv3.0.1
    • changedInput schema / properties / resourceIds / description
      Previous value: -"Specific resource IDs (agents or teams) to book with"New value: +"Resource IDs (agent or team ids) to book with. Sent to TimeZest as the JSON array resource_ids. Omit to send an empty array — TimeZest requires the field to be an array."
  2. Addedv3.0.0

TDQS

C2.8/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It says 'Create', implying a mutation, but it does not disclose side effects, prerequisites, authentication needs, or response behavior. It also fails to flag that appointmentTypeId is described as 'required' in its parameter description but is not in the top-level required array, which could mislead. The 'supports PSA ticket association' phrase is too vague to count as meaningful transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence, front-loaded with the action. However, it is so sparse that it omits valuable guidance, making it feel under-specified rather than efficiently concise. It earns points for being short but loses for not packing more meaning into the available words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (7 parameters, nested objects, no output schema, no annotations), a one-sentence description is inadequate. It doesn't explain return values, prerequisites, behavior on failure, or how it differs from list/get siblings beyond the verb. The lack of usage or behavioral context makes it incomplete for an agent to invoke correctly.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema fully documents all parameters, earning a baseline of 3. The description adds no additional parameter-level meaning beyond what the schema provides; 'supports PSA ticket association' loosely maps to the associatedEntities parameter but does not explain it. This is exactly the baseline case where high schema coverage makes the description's contribution marginal.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('scheduling request'), and the phrase 'supports PSA ticket association' adds a distinguishing feature. It differentiates from sibling tools like timezest_scheduling_get and timezest_scheduling_list by naming the create operation. It loses a point because 'scheduling request' is somewhat generic and could be more explicit about what the request does (e.g., booking an appointment).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus the sibling scheduling tools (get, list, cancel). It does not mention alternatives, exclusions, or conditions that would select this tool. The only hint, 'supports PSA ticket association', is a feature description rather than usage guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.