Provides e-commerce customer support tools for order status, delivery, account, and policy questions, with RAG-grounded retrieval and strict authorization checks over mock data.
Enables AI agents to check order statuses, retrieve FAQ policy answers via RAG, and create/manage support tickets, all based on the e-commerce support workflow in the repository.
Enables hybrid search over policies using Reciprocal Rank Fusion and provides grounded, context-aware answers via a LangGraph agent with COSTAR prompting.
Exposes product catalog and semantic search as tools for an LLM agent, enabling natural language product recommendations based on intent rather than keyword matching.
Enables AI agents to independently investigate and resolve e-commerce order issues, particularly refund processing, with tools for order search, refund eligibility checks, and safe refund execution.