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get_ticket

Retrieve a ticket's status and details by its ID to support IT-support triage and natural-language ticket lookup.

Instructions

Get the status and details of a ticket by its ID (for example FF-1A2B3C4D).

Input Schema

NameRequiredDescriptionDefault
ticket_idYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

B3.1/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must carry the behavioral burden. It implies a read-only lookup by saying 'Get' and 'status and details,' but it does not explicitly confirm read-only behavior, describe error handling for missing tickets, or disclose what 'details' includes.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no unnecessary wording. It efficiently communicates the operation, resource, lookup key, and an example format.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter lookup, the description is mostly adequate: it names the returned content (status and details) and shows the ID format. However, without annotations or an output schema, it could do more to clarify read-only behavior and failure cases such as an unknown ticket ID.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 0%, so the description needs to compensate. It adds a useful example ticket ID format (FF-1A2B3C4D), which gives more meaning than the bare 'string' schema, but it does not explain ID source or validation constraints.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states a clear verb-resource pair: 'Get the status and details of a ticket by its ID.' It distinguishes this lookup from create_ticket by implication, but does not explicitly mention the other siblings.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives no explicit guidance on when to use this tool versus alternatives such as search_manuals, triage_request, or create_ticket. The by-ID lookup is implied, but there are no when-not-to-use conditions or routing instructions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.