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NinjaOne MCP Server

NinjaOne MCP Server

create_ticket

Create a new NinjaOne support ticket with title, priority, and description to log and track IT issues.

Instructions

Create a new support ticket

Input Schema

NameRequiredDescriptionDefault
titleYesTicket title
priorityNoTicket priority
descriptionNoTicket description

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv1.0.0

TDQS

C2.9/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full behavioral burden, yet says nothing about required fields, permissions, side effects (notifications?), or what is returned on success. For a mutation tool with zero annotation coverage this is a significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single short sentence with the verb and resource front-loaded and zero bloat. It is efficient, though its brevity is partly under-specification rather than disciplined density.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

A 3-parameter mutation tool with no annotations and no output schema needs at least a note on required fields, side effects, or the resulting ticket. The description leaves the agent without enough context to call it confidently.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so 'title', 'priority', and 'description' are already documented in the schema and the description adds nothing beyond them. Baseline 3 applies when the schema does all the work.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb ('Create') and resource ('support ticket'), so the agent knows exactly what the tool does. It does not differentiate itself from siblings like get_ticket or update_ticket, but the create-vs-read-vs-update distinction is implicit in the verb.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to create a ticket versus when to use update_ticket or add_ticket_comment on an existing one, and no prerequisites or context for ticket creation. The agent must infer usage from the sibling names alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.