An AI-powered customer service automation system designed to handle flight disruptions by providing real-time flight status, sentiment-aware passenger communication, and personalized engagement activities. It streamlines rebooking, airport recommendations, and human agent handoffs to improve the passenger experience during delays.
Enables a conversational AI voice agent to handle airline customer-service tasks such as authenticating callers, retrieving booking details, listing alternative flights, rebooking, and sending confirmation emails.
Enables turning natural-language vacation or business travel goals into multi-leg flight segments, lodging choices, layover buffers, baggage fee optimization, and consolidated reservation manifests via MCP.
Enables interactive trip planning and booking through MCP Apps cards, with constraint-based scoring, cross-session memory, and a two-phase booking flow that requires explicit confirmation before charging.