full-ai-customer-service-handling
by Ray-Khosravi
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| SMS_PROVIDER | Yes | SMS provider to use: Twilio, Azure Communication Services, or a mock. | |
| MCP_SYSTEM_KEY | Yes | System key protecting the MCP endpoint; held in a Foundry connection and never exposed to the browser. | |
| ACS_FROM_NUMBER | No | Azure Communication Services sender phone number. | |
| OUTLOOK_CLIENT_ID | Yes | Entra app client ID used for the PKCE public-client Outlook authorization flow. | |
| OUTLOOK_TENANT_ID | Yes | Entra tenant ID for Outlook authorization. | |
| TWILIO_AUTH_TOKEN | No | Twilio auth token, also used to validate X-Twilio-Signature webhooks. | |
| ACS_WEBHOOK_SECRET | No | Secret used to validate ACS inbound SMS webhook HMAC signatures. | |
| TWILIO_ACCOUNT_SID | No | Twilio account SID. | |
| TWILIO_FROM_NUMBER | No | Twilio sender phone number. | |
| AzureWebJobsStorage | Yes | Azure Functions storage connection string used for Table Storage, queues, and the private blob that stores the Outlook refresh token. | |
| OUTLOOK_REDIRECT_URI | Yes | Redirect URI for the one-time Outlook owner authorization flow. | |
| ACS_CONNECTION_STRING | No | Azure Communication Services connection string. |
Instructions
Guidance the server publishes about itself, which clients place ahead of the tool catalog so the model reads it before choosing anything.
This server publishes no instructions, or was last inspected before Glama recorded them.
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
No tools | |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
This server cannot be deployed
Maintenance
ActivityMaintained
ResponsivenessNo issues