Skip to main content
Glama
RavennaHQ

Ravenna MCP Server

Official
by RavennaHQ

create_ticket

Create a new support ticket with a title, description, priority, and tags to manage help desk requests.

Instructions

Create a new ticket in Ravenna

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesThe title of the ticket
descriptionYesA detailed description of the ticket
priorityNoPriority of the ticket (low, medium, high, urgent)
tagsNoTags to categorize the ticket
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate readOnlyHint=false and destructiveHint=false, but the description adds no behavioral context such as side effects, required permissions, or return behavior for a creation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that efficiently states the purpose, though it could include more detail without being verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 4 parameters, no output schema, and no explanation of return values or constraints, the description is insufficiently complete for an agent to fully understand the tool's behavior.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the description need not explain parameters; it adds no extra meaning beyond the schema, meeting the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Create a new ticket in Ravenna' uses a specific verb and resource, clearly distinguishing it from sibling tools like get_ticket, list_tickets, and update_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use create_ticket versus alternatives, nor any prerequisites or conditions for usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/RavennaHQ/ravenna-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server