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get_ticket

Retrieves a single support ticket with all replies and notes using its ID, giving you complete context for review or follow-up.

Instructions

One ticket with its replies and notes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketidYesTicket id

Schema Changelog

Changes observed during successful MCP inspections. Dates show when Glama detected each change.

  1. First observedv1.0.4

TDQS

B3.4/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the disclosure burden. It reveals that the returned ticket includes replies and notes, which is useful, but it does not mention read-only behavior, error conditions, or whether replies and notes are always included.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is very short and contains no filler. It front-loads the key scope ('One ticket') and adds value with 'replies and notes', though it is more of a noun phrase than a complete sentence.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a single-parameter, single-record retrieval tool, the description is minimally adequate: it identifies the resource and included content. However, since there is no output schema, the description could usefully mention missing-ticket behavior, response shape, or caveats about replies and notes.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and the ticketid parameter is documented as 'Ticket id'. The description adds no parameter-level detail, but none is necessary because the schema already fully covers the only parameter.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states the tool returns one ticket and explicitly includes replies and notes; the verb 'get' is carried by the tool name. The phrase 'one ticket' differentiates it from list_tickets and get_ticket_counts, though the description itself lacks an explicit action verb.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The word 'One' implies a singular ticket lookup, which provides some usage context, but the description never explicitly says when to use this tool instead of list_tickets or get_ticket_counts. No alternatives or exclusions are named.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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