Case processing duration
case_processing_durationAggregates case processing time from first to last event, grouped by priority, issue type, or report channel, and returns count plus mean and median seconds per group.
Instructions
Aggregate case processing duration (first event to last event) grouped by priority, issue_type and/or report_channel. Returns count, mean and median seconds per group.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| group_by | Yes | ||
| priority | No | ||
| issue_type | No | ||
| timestamp_to | No | ||
| report_channel | No | ||
| timestamp_from | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||