Provides e-commerce customer support tools for order status, delivery, account, and policy questions, with RAG-grounded retrieval and strict authorization checks over mock data.
Enables AI agents to independently investigate and resolve e-commerce order issues, particularly refund processing, with tools for order search, refund eligibility checks, and safe refund execution.
Enables AI assistants to interact with Dynamics 365 Commerce systems through 125+ tools covering customer management, sales orders, cart operations, product searches, inventory tracking, and store operations. Provides comprehensive mock data for development and testing purposes.