updateAgent

Previous value: -"Side effects that fire once the call ends. Configure email, webhook, or both."New value: +"Side effects that fire once the call ends: email, webhook, Omni CRM,\nCloud WhatsApp, a workflow, Google Sheets, Slack, Salesforce, HubSpot\nor Zoho Bigin.\n"

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Send a Cloud WhatsApp template message after the call.",
+      "properties": {
+        "phone_number_id": {
+          "description": "The id of your organization's Cloud WhatsApp number the\nmessage is sent from.\n",
+          "type": "integer"
+        },
+        "template_id": {
+          "description": "An approved template on that number. A template that is not\napproved, or that belongs to another number, is refused.\n",
+          "type": "integer"
+        },
+        "template_variables": {
+          "description": "Which extracted variable fills each template placeholder.",
+          "items": {
+            "properties": {
+              "extracted_var": {
+                "description": "The key of the extracted variable whose value fills this placeholder.",
+                "example": "customer_name",
+                "type": "string"
+              },
+              "index": {
+                "description": "The placeholder number, as a string.",
+                "example": "1",
+                "type": "string"
+              }
+            },
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "templates": {
+          "description": "One or more templates to send, each with its variable mapping.",
+          "items": {
+            "description": "One Cloud WhatsApp template to send after the call.",
+            "properties": {
+              "always_send": {
+                "description": "Send this template after every call, whichever templates the model chooses.",
+                "type": "boolean"
+              },
+              "template_id": {
+                "description": "An approved template on the chosen number.",
+                "type": "integer"
+              },
+              "usage_description": {
+                "description": "When this template should be sent. After the call, the model reads\nthese descriptions to choose which templates fit the conversation.\n",
+                "example": "Send when the caller books an appointment.",
+                "type": "string"
+              },
+              "variable_mappings": {
+                "description": "How to fill each template placeholder.",
+                "items": {
+                  "properties": {
+                    "extracted_var": {
+                      "description": "The extracted variable whose value fills this placeholder.",
+                      "type": "string"
+                    },
+                    "fallback_value": {
+                      "description": "The value to use when the variable is not extracted.",
+                      "type": "string"
+                    },
+                    "index": {
+                      "description": "The placeholder number, as a string.",
+                      "example": "1",
+                      "type": "string"
+                    },
+                    "mode": {
+                      "description": "Which input the dashboard shows for this placeholder. It\ndoes not change the value sent: a `static_value` is used\nfirst, then the extracted variable, then `fallback_value`.\n",
+                      "enum": [
+                        "variable",
+                        "static"
+                      ],
+                      "type": "string"
+                    },
+                    "static_value": {
+                      "description": "A fixed value for this placeholder. When set, it is used\ninstead of the extracted variable.\n",
+                      "type": "string"
+                    }
+                  },
+                  "type": "object"
+                },
+                "type": "array"
+              }
+            },
+            "type": "object"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Previous value: -[
-  "completed",
-  "voicemail_detected",
-  "failed",
-  "no_answer",
-  "busy",
-  "cancelled"
-]New value: +[
+  "completed",
+  "voicemail_detected",
+  "failed",
+  "no-answer",
+  "busy",
+  "canceled"
+]

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Append the call to a Google Sheet. Sending this key replaces the\nagent's Google Sheets actions; leaving it out keeps them.\n",
+      "properties": {
+        "integration_id": {
+          "description": "Required. The id of your Google Sheets integration.",
+          "type": "integer"
+        },
+        "spreadsheet_id": {
+          "description": "Required. The id in the sheet's URL, the part after `/d/`.",
+          "type": "string"
+        },
+        "spreadsheet_name": {
+          "type": "string"
+        },
+        "worksheet_name": {
+          "description": "The tab to append to. Defaults to `Sheet1`.",
+          "type": "string"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Create a HubSpot record from the call. Sends a fixed set of\nfields for the object, so it takes no `extracted_variables`.\nSending this key replaces the agent's HubSpot actions; leaving\nit out keeps them.\n",
+      "properties": {
+        "integration_id": {
+          "description": "Required. The id of your HubSpot integration.",
+          "type": "integer"
+        },
+        "object_name": {
+          "description": "Required.",
+          "enum": [
+            "contact",
+            "company",
+            "deal",
+            "ticket"
+          ],
+          "type": "string"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Save the call to Omni CRM.",
+      "type": "object"
+    }
+  ]
+}

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Create a Salesforce record from the call. Sends a fixed set of\nfields for the object, so it takes no `extracted_variables`.\nSending this key replaces the agent's Salesforce actions;\nleaving it out keeps them.\n",
+      "properties": {
+        "integration_id": {
+          "description": "Required. The id of your Salesforce integration.",
+          "type": "integer"
+        },
+        "object_name": {
+          "description": "Defaults to `Lead`.",
+          "enum": [
+            "Lead",
+            "Contact",
+            "Account",
+            "Opportunity",
+            "Case",
+            "Task",
+            "Product"
+          ],
+          "type": "string"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Post the call to a Slack channel. Sending this key replaces the\nagent's Slack actions; leaving it out keeps them.\n",
+      "properties": {
+        "channel_id": {
+          "description": "The channel id. Send this or `channel_name`.",
+          "type": "string"
+        },
+        "channel_name": {
+          "description": "The channel name. Send this or `channel_id`.",
+          "type": "string"
+        },
+        "integration_id": {
+          "description": "Required. The id of your Slack integration.",
+          "type": "integer"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Previous value: -[
-  "completed",
-  "voicemail_detected",
-  "failed",
-  "no_answer",
-  "busy",
-  "cancelled"
-]New value: +[
+  "completed",
+  "voicemail_detected",
+  "failed",
+  "no-answer",
+  "busy",
+  "canceled"
+]

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Trigger a workflow after the call.",
+      "properties": {
+        "workflow_id": {
+          "description": "The id of the workflow to run.",
+          "type": "integer"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Added value: +{
+  "allOf": [
+    {
+      "description": "Settings every post-call channel shares.",
+      "properties": {
+        "enabled": {
+          "type": "boolean"
+        },
+        "extracted_variables": {
+          "description": "Variables the model should pull out of the conversation for this action.",
+          "items": {
+            "properties": {
+              "key": {
+                "description": "Unique identifier for the variable in the post-call payload.",
+                "example": "customer_issue",
+                "type": "string"
+              },
+              "prompt": {
+                "description": "Instruction for the model on what to pull out of the conversation.",
+                "example": "Identify the main issue the customer is experiencing.",
+                "type": "string"
+              }
+            },
+            "required": [
+              "key",
+              "prompt"
+            ],
+            "type": "object"
+          },
+          "type": "array"
+        },
+        "include": {
+          "description": "Which sections to include in this action.",
+          "items": {
+            "enum": [
+              "summary",
+              "extracted_variables",
+              "fullConversation",
+              "sentiment"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        },
+        "trigger_call_statuses": {
+          "description": "Call outcomes that fire this action. Omit to use the default\n(`completed`, `voicemail_detected`).\n",
+          "items": {
+            "enum": [
+              "completed",
+              "voicemail_detected",
+              "failed",
+              "no-answer",
+              "busy",
+              "canceled"
+            ],
+            "type": "string"
+          },
+          "type": "array"
+        }
+      },
+      "type": "object"
+    },
+    {
+      "description": "Log the call in Zoho Bigin. Sending this key replaces the\nagent's Zoho Bigin actions; leaving it out keeps them.\n",
+      "properties": {
+        "create_call_log": {
+          "description": "Log the call. Defaults to true.",
+          "type": "boolean"
+        },
+        "create_contact": {
+          "description": "Create a contact when no contact matches. Defaults to true.",
+          "type": "boolean"
+        },
+        "integration_id": {
+          "description": "Required. The id of your Zoho Bigin integration.",
+          "type": "integer"
+        },
+        "update_contact": {
+          "description": "Update a matching contact with what the call captured. Defaults to true.",
+          "type": "boolean"
+        }
+      },
+      "type": "object"
+    }
+  ]
+}

Previous value: -"The model to use for transcription (required when provider is `deepgram_stream`)."New value: +"Transcription model for the selected provider. For\n`deepgram_stream` this is `nova-3` or `nova-2`; other\nproviders take their own model identifiers.\n"

Removed value: -[
-  "nova-3",
-  "nova-2"
-]

Removed value: -{
-  "description": "TTS model identifier. Only consumed when `provider` is\n`cartesia` (e.g. `sonic-3.5`). For ElevenLabs and other\nproviders the model is implied by `voice_id` and this\nfield is ignored.\n",
-  "type": "string"
-}

Previous value: -[
-  "DuckDuckGo"
-]New value: +[
+  "DuckDuckGo",
+  "openAI"
+]

Added value: +{
+  "description": "IANA timezone for this agent, for example `Asia/Kolkata`. Sets the local date and time the agent works with during calls. If not set, the account timezone is used as fallback. Pass an empty string to clear it.",
+  "type": "string"
+}

Previous value: -"Where to transfer the call and under what condition. The first matching condition wins."New value: +"Where to transfer the call and under what condition. The first matching condition wins. In an agent update, sending this list replaces all saved options. Omit it to keep them unchanged, or send an empty array to clear them."

Added value: +{
+  "provider": [
+    "voice_id"
+  ]
+}

Previous value: -"Configuration for the text-to-speech voice."New value: +"Configuration for the text-to-speech voice. `provider` and `voice_id` identify the voice together, so send both to change it. `provider` on its own is not accepted, and a `voice_id` on its own leaves the voice as it was. The other fields here apply independently."

Previous value: -"The voice provider to use. The current catalog is returned by the TTS providers list."New value: +"The voice provider to use. The current catalog is returned by the TTS providers list. Send `voice_id` alongside it."

Previous value: -"The provider's voice identifier, returned in the `name` field of the voices list (not the numeric `id`)."New value: +"The provider's voice identifier, returned in the `name` field of the voices list (not the numeric `id`). Takes effect when `provider` is sent alongside it."