nexalayer_report_issue
File a NexaLayer support ticket after following suggested_action and checking status/known issues; recent request IDs and error codes attach automatically, and a ticket_id is returned for polling.
Instructions
File a support ticket with NexaLayer. Use only after following the error's suggested_action and checking nexalayer_check_status and nexalayer_known_issues. Recent request_ids and error codes seen by this MCP server are attached automatically, so you do not need to copy them. The server assigns severity (S1 outage or wrong billing, S2 broken with no workaround, S3 bug with a workaround, S4 question or feature request). Returns ticket_id and next_check_after_seconds; poll with nexalayer_get_ticket. Never include API keys, proxy passwords, or full_url: they are redacted and the ticket is escalated as a security issue. No charge.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tool | No | The NexaLayer tool that failed, e.g. nexalayer_terminate_session | |
| actual | No | ||
| summary | Yes | ||
| category | Yes | ||
| expected | No | ||
| session_id | No | ||
| error_codes | No | ||
| request_ids | No | ||
| known_issue_id | No | ||
| desired_outcome | No | ||
| idempotency_key | No | Reuse the same key when retrying so only one ticket is filed | |
| severity_claimed | No |