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MirloLLC

Mirlo MCP Server

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by MirloLLC

mirlo_create_ticket

Create a support ticket by specifying title, description, priority level, and assignee to track and resolve issues.

Instructions

Create a support ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesTicket title
owner_idNoAssignee member UUID
priorityNonormal
body_htmlNoTicket description
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations exist; description only states 'Create a support ticket', adding no behavioral insight beyond the obvious mutation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, no wasted words, efficient and direct.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Description lacks context about outcome, relation to other entities, and required fields beyond schema; insufficient for an agent to fully understand usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema covers 75% of parameters with descriptions; the tool description adds no additional semantics beyond that.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description states 'Create a support ticket' with a specific verb and resource, clearly distinguishing from sibling tools like mirlo_create_task or mirlo_create_deal.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives, no prerequisites or context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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