Support Ticket Triage MCP
by MatiasLaukka
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
| TRIAGE_DATA_ROOT | No | Root directory for runtime data (default: data/runtime) | |
| TRIAGE_SEED_FILE | No | Path to seed tickets JSON file (default: data/seed/tickets.json) | |
| TRIAGE_MINUTES_SAVED | No | Minutes saved per accepted recommendation (default: 8) | |
| TRIAGE_KNOWLEDGE_ROOT | No | Root directory for knowledge articles (default: data/knowledge) |
Capabilities
Server capabilities have not been inspected yet.
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
No tools | |
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
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