A
licenseNot graded
qualityB
maintenanceEnables AI agents to search and read tickets and their conversations, contacts, companies, agents, groups, knowledge base articles, SLA policies, business hours and canned responses, and, on explicit request, create and update records, reply to tickets, add notes, and perform confirmed deletes, merges or conversions. It is stateless and multi-tenant, taking per-request credentials via HTTP headers so every action is performed as the designated agent.
Apache 2.0