Escalate To Operator
escalate_to_operatorEscalate sessions requiring human judgment or external intervention to an operator. Record escalation reason and severity for durable tracking.
Instructions
Record a durable operator escalation for sessions that require human judgment or external intervention.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| caller | No | operator | |
| reason | Yes | ||
| severity | No | warning | |
| session_id | Yes | ||
| response_format | No | json |