List Gong calls with optional date filtering. Returns minimal call metadata (ID, title, date, duration). Use get_call_summary for details or get_call_transcript for full transcript.

Get an AI-generated summary of a single call including brief overview, key points, topics, action items, and detailed outline. This is the recommended way to understand a call - use get_call_transcript only if you need exact quotes.

Get the raw transcript for a single call with speaker-attributed text. Only use this when you need exact quotes - prefer get_call_summary for understanding call content. Transcripts are truncated by default (10KB) to prevent context overflow - use maxLength and offset to paginate.

List all Gong users in the organization. Returns name, email, title, and user IDs. Useful when you need a Gong user ID for search_calls filters like primaryUserIds, though for most "find calls by this person" cases you can pass their email directly to primaryUserEmails or participantEmails instead.

Search Gong calls with rich filters. The primary tool for narrowing down calls before drilling in with get_call_summary or get_call_transcript.

Supported filters:

• When: fromDateTime, toDateTime (ISO 8601). Always prefer a date range — unbounded queries pull every call in the workspace.

• Who hosted: primaryUserIds, primaryUserEmails, excludePrimaryUserIds.

• Who participated (host OR attendee OR invitee): participantUserIds, participantEmails, excludeParticipantUserIds, excludeParticipantEmails.

• Customer/topic: customerName (CRM account name, email domain, or title substring), titleContains, trackers (see note below).

• Metadata: scope (External/Internal), direction, system (Zoom/Meet/…), language (eng/jpn/…), minDuration and maxDuration in seconds.

• Output shape: include (array of keyPoints, trackers, highlights, speakers, comments, context, outline, media). Parties + brief + topics are always returned.

Behavior:

• Auto-paginates up to ~5000 calls. If a user asks for a broad question, guide them to narrow with a date range, scope, minDuration, or customerName first.

• trackers filter does case-insensitive substring match on tracker names. Names are workspace-specific — call get_trackers first to see what's configured before guessing.

• When the rich output would exceed the output cap, the tool auto-falls back to a compact table showing all IDs/titles. Use get_call_summary on specific IDs to go deeper.

• Filters compose with AND logic (primaryUserIds + customerName = hosted by user X on customer Y calls).

Usage pattern: narrow with search_calls → drill into specific calls with get_call_summary (AI summary) or get_call_transcript (exact quotes).

Find calls involving a specific account/company by matching email domains of external participants. The Gong API does not natively support filtering by account name — this tool fetches calls in the date range and post-filters on parties[].emailAddress. Auto-paginates up to maxCalls. For external tech-stack joins (e.g., "all calls with prospects on Klaviyo"), resolve domains upstream and pass them here.

Find calls linked to specific CRM Opportunities by ID or name substring. Requires Gong-CRM integration (Salesforce/HubSpot) — calls without CRM linkage will not match. Provide opportunityIds OR opportunityNames (or both).

Free-text keyword search across call transcripts within a bounded date range. Use for ad-hoc searches like "calls mentioning competitor X". For recurring terms, prefer setting up Gong Trackers in the UI and using search_calls + get_call_summary — Trackers are server-side and dramatically cheaper. Date ranges > 30 days require additional narrowing via primaryUserIds or domains. Returns sentence-level matches with speaker attribution and timestamps.

Get metadata for a specific Gong call including URL, direction, scope, system, and duration. Faster than get_call_summary when you only need call metadata.

List keyword tracker definitions configured in a workspace, including every tracked phrase and which side is tracked (company/customer). Call this before using the trackers filter on search_calls so you know what names exist — workspace admins set these up and naming varies (e.g., "Competitors" vs "Competitor Mentions"). Also useful to explain tracker hits that appear in call summaries.

Get a specific user profile including name, email, title, phone, and settings. Use to resolve user IDs returned from call data.

Search and filter users by IDs or creation date. More flexible than list_users for resolving specific user IDs from call data.

List all Gong workspaces with their IDs and names. Use workspace IDs as filters in list_calls, search_calls, get_trackers, and other tools.

List all public Gong call library folders for a workspace. Returns folder IDs and names to use with get_library_folder_calls. Use list_workspaces to find workspace IDs.

Get all calls saved in a specific Gong library folder. Returns call IDs, titles, curator notes, and snippet timing. Use list_library_folders to find folder IDs. Call IDs can be passed to get_call_summary or get_call_transcript.