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JhinxDev

Scoped Support MCP

by JhinxDev

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Alternatives to Scoped Support MCP

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    • A
      license
      A
      quality
      B
      maintenance
      Enables AI assistants and signed-in support staff to search and read customer tickets, add internal notes, issue refunds under per-scope and per-customer limits, and export ticket data over a remote, OAuth-protected Streamable HTTP endpoint. Tool lists, resources, prompts, and write operations are gated by bearer tokens and audience-bound scopes so that refund and export actions stay bounded.
      6
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    • F
      license
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      quality
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      maintenance
      Enables operators to retrieve and manage support tickets, comments, and attachments, and to draft or analyze ticket responses using help center articles as a knowledge base. Access uses per-operator OAuth so each person's own permissions and identity apply to every action.
      -
    • F
      license
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      quality
      C
      maintenance
      Enables AI agents to securely list, retrieve, and search Freshdesk support tickets through typed read-only MCP tools. It supports API-key authentication, rate-limit handling, safe logging, and an offline fictional demo mode.
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    • A
      license
      Not graded
      quality
      B
      maintenance
      Provides read-only, deterministic tools for searching accounts and knowledge and retrieving tickets, ticket details, and product information over a stdio MCP connection.
      MIT

    TDQS

    A3.7/5.0

    Scored across 2 tools

    Disambiguation5/5

    list_tickets and get_ticket have clearly distinct purposes: enumerate a bounded collection versus retrieve a single record by identity. There is no overlap or plausible misselection between the two.

    Naming Consistency5/5

    Both tools follow a clean verb_noun pattern (list_tickets, get_ticket) using consistent snake_case. The convention is predictable and would extend naturally to future tools.

    Tool Count3/5

    Only 2 tools for a support/ticket domain is thin, even for an explicitly scoped demo identity server. The set covers retrieval but nothing beyond it, so it sits at the borderline of under-scoped.

    Completeness2/5

    The surface is read-only: tickets can be listed and fetched but never created, updated, commented on, or closed. For a support ticket domain this leaves significant lifecycle gaps that would block most agent workflows.

    Maintenance

    ActivityMaintained
    ResponsivenessNo issues