Provides MCP tools for lead qualification, enabling evidence gathering from CRM, scoring, and knowledge base with role-based access and deterministic decision gating.
Enables operators to manage support desk operations, including case queues, customer relationships, and communications, through an agent-first MCP interface with exact lifecycle and authorization controls.
Enables agents to inspect machine status and sensor anomalies, search maintenance guidance, and create maintenance tickets through controlled MCP tools.
Enables routing tasks to the right specialist agents, assembling the needed context from a layered catalog of agents, skills, knowledge, runbooks, topics, tools, and connectors, while remembering how a business wants work done.