keqing-kb
Click on "Install Server".
Wait a few minutes for the server to deploy. Once ready, it will show a "Started" state.
In the chat, type
@followed by the MCP server name and your instructions, e.g., "@keqing-kb查一下U8登录失败的解决方案"
That's it! The server will respond to your query, and you can continue using it as needed.
Here is a step-by-step guide with screenshots.
科情客服智能知识库
基于钉钉 AI 表格「科情OA知识库数据梳理」+ 钉钉知识库双数据源构建的客服智能知识库。 面向客服机器人 / AI Agent / 客服人员:准确定位问题 → 引用权威答案 → 精准回答。
产品形态
组件 | 路径 | 说明 |
数据层 |
| 3557 条结构化知识条目(单一事实源) |
采集层 |
| 钉钉同步 / 清洗 / 索引脚本 |
Web 门户 |
| VitePress 站点(浏览器访问、搜索、分类树) |
API 服务 |
| REST API + MCP Server(供系统与 AI Agent 调用) |
AI 能力(v2) |
| LLM 清洗打标 + Embedding 向量检索 + 混合检索 RAG 问答 |
客服 Widget(v2) |
| 官网悬浮客服(任意网页一行引入) |
CI/CD |
| 自动构建门户并发布 GitHub Pages |
Related MCP server: Cherry Studio Knowledge Base MCP Server
快速开始
1. 浏览门户
cd portal
pnpm install
pnpm run dev # 本地预览 http://localhost:5173
pnpm run build # 构建静态站点 → .vitepress/dist2. 调用 API
cd server
npm install
npm run api # REST API → http://localhost:8787
# 检索示例
curl "http://localhost:8787/api/search?q=U8%20登录失败&top_k=5"
curl "http://localhost:8787/api/stats"3. 调用 MCP(供 AI Agent)
cd server
npm run mcp # stdio MCP Server客户端配置:
{ "mcpServers": { "kb": { "command": "node", "args": ["<仓库路径>/server/src/mcp.mjs"] } } }4. 命令行查询
cd scripts
python3 query.py "客户提问的问题描述" # 全文检索 Top-5
python3 query.py --keyword "WebView2" # 关键词检索
python3 query.py --id FX-20221130-059 # 精确获取5. RAG 智能问答(v2,需 AI Key)
cd ai/.. # 仓库根目录
pip install -r requirements-ai.txt
cp .env.example .env # 填写 LLM/Embedding Key
python3 scripts/build_vectors.py # 构建向量索引(全量约几分钟)
python3 ai/api.py --port 8800 # 启动 RAG 服务
# 客服问答(带引用)
curl -X POST http://localhost:8800/api/chat \
-H "Content-Type: application/json" \
-d '{"question":"U8 登录失败"}'
# LLM 清洗分类打标(产出建议标签,供审核回写)
python3 scripts/llm_tag.py --limit 506. 官网接入客服 Widget(v2)
<script>window.KBWidgetConfig = { apiBase: "http://localhost:8800" }</script>
<script src="/kb-widget.js" defer></script>注意:项目根目录的
启动kb服务.bat仅拉起 API / 门户 / 机器人,不含 RAG(:8800) 与 控制台(:8900),需按本节命令另行启动。
详见 RAG 服务部署指南。
7. 知识管理后台(v2,人工收录)
成员可上传任意格式资料,系统 LLM 自动打标生成草稿,人工审核后入库并自动重建索引/门户/向量:
python3 admin/server.py --port 8900 # 需先在 .env 配置 KB_ADMIN_TOKEN
# 浏览器打开 http://localhost:8900/admin/详见 管理后台指南。
8. 钉钉客服机器人(v2,RAG 智能问答)
内置机器人 小福 已升级为 RAG 智能问答(单聊 + 群聊 @触发,附引用来源,RAG 不可用自动回退检索):
python scripts/bot_xiaofu.py --mode both # Windows;默认进程守护(supervisor 守护 worker,断线自动重连)
# 或统一用 启动kb服务.bat 一键拉起 API/门户/机器人详见 机器人集成指南。
维护流程
# 1. 从钉钉同步最新数据
bash scripts/sync_from_dingtalk.sh
# 2. 重建索引
python3 scripts/build_index.py
# 3. 重建向量索引(RAG 检索用,同步后必跑;后台入库会自动增量)
python3 scripts/build_vectors.py
# 4. 重新生成门户页面
cd portal && node scripts/generate.mjs
# 5. 构建并提交
cd portal && pnpm run build
cd .. && git add -A && git commit -m "同步最新知识" && git push目录结构
kb/
├── raw/ # 原始采集数据(只读)
├── knowledge/ # 清洗后知识库(entries + docs + tags + index + markdown + ai/)
├── scripts/ # 采集/清洗/索引/查询/打标脚本
│ ├── llm_tag.py # LLM 清洗分类打标(v2,产建议标签)
│ └── build_vectors.py # 向量索引构建(v2)
├── ai/ # AI 能力(v2,Python,多服务商)
│ ├── llm.py # LLM 客户端(OpenAI 兼容)
│ ├── embeddings.py # Embedding 客户端
│ ├── vector_index.py # 条目向量检索(numpy 余弦,增量构建)
│ ├── doc_index.py # 文档切块向量检索(文档库专用)
│ ├── lexical.py # 词法检索(移植 core.mjs 逻辑)
│ ├── rag.py # 混合检索(条目词法/向量 + 文档词法/向量四路 RRF)+ RAG 问答编排
│ └── api.py # RAG REST 服务(:8800)
├── admin/ # 知识管理后台(v2,:8900)
│ ├── parse_docs.py # 格式解析(txt/md/csv/docx/pptx/pdf/xlsx)
│ ├── doclib.py # 文档库:上传归档 → 切块 → 向量化
│ ├── taglib.py # 自伸缩标签词表 + 大模型标注(条目/文档/切片)
│ ├── drafts.py # 草稿存取(上传 → LLM 打标 → 人工审核)
│ ├── ingest.py # 上传 + LLM 结构化打标
│ ├── import_entry.py # 审核入库 + 重建索引/向量
│ └── static/ # 后台单页前端(index.html + admin.js)
├── widget/ # 官网客服 Widget(v2,任意页面引入)
├── config/ # ai.json 多服务商配置(不含 Key)
├── portal/ # VitePress Web 门户
│ ├── scripts/generate.mjs # 知识条目 → 门户页面生成器
│ └── docs/ # 生成的站点页面
├── server/ # API 服务(REST + MCP)
│ └── src/
│ ├── core.mjs # 检索核心(共享)
│ ├── api.mjs # REST API
│ └── mcp.mjs # MCP Server
├── docs/ # 使用文档(机器人集成、RAG 部署、后台指南等)
└── .github/workflows/ # CI 部署设计原则
单一事实源:钉钉端数据源是权威,本地知识库是投影
双向同步:增量拉取 → 清洗/分类/索引;本地修正可回写
自进化:每次同步自动发现新增/修改/删除,增量更新
机器可读 + 人可读:JSON 供程序消费,Markdown/门户供人阅读
引用可溯源:每条知识携带来源(钉钉文档 URL / 表格记录),回答必须引用
多人协作:Git 版本管理 + PR 审查 + 自动发布
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