Generate case brief
generate_case_briefGenerate a structured case brief from a support ticket thread to get assessment, tried actions, status, and recommended next step. Converts ticket threads into clear actionable summaries.
Instructions
Generate a structured case brief from a support ticket thread. Returns an assessment, what has been tried, current status, and recommended next step.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_content | Yes | The full support ticket thread — customer messages, agent replies, internal notes |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| metadata | Yes | ||
| full_brief | Yes | ||
| quick_scan | Yes |