Query customer support tickets - Queries open and resolved support tickets across the organization. Can be filtered by customerId or ticket urgency priority. Use this tool to check active issues, SLA status, or service incidents.

List enterprise customer profiles - Retrieves a paginated list of enterprise customer accounts. Use this tool when you need to search, discover, or browse customer records. Returns an array of customer objects containing customerId, name, email, and account status.

Retrieve detailed customer record by ID - Retrieves the complete customer account record including full name, corporate email, tax identifier, registered address, and active service tier. Use this tool after discovering a customerId to inspect account metadata.

Retrieve customer billing statements and payment methods - Retrieves complete billing statements, current balance due, active payment methods on file, and historical invoice IDs for a specific customer. Payment cards in the response are automatically redacted with [REDACTED] by the DLP engine.

Open a new customer support ticket - Creates a new support incident or customer inquiry ticket in the CRM. Assigns a unique ticket ID and routes it to the support queue based on specified priority.