zammad_get_ticket_thread
Combine ticket metadata and full article thread in one API call to obtain complete conversation context for drafting replies.
Instructions
Fetch a Zammad ticket together with all of its articles in a single call. Combines /tickets/?expand=true and /ticket_articles/by_ticket/ so the model gets ticket meta + full conversation in one round-trip. Use this instead of basher's get_ticket whenever you need the actual article bodies for context (e.g. to write a draft reply).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticket_id | Yes | Zammad ticket ID (numeric, from URL: /#ticket/zoom/<id>). | |
| max_articles | No | Cap the number of articles. If set, returns the most recent N articles. | |
| include_bodies | No | If false, only article meta (sender/type/from/to/subject/...) is returned, not the body. Use for cheap overviews of long threads. | |
| include_internal | No | If false, internal notes are excluded from the response. |