get_fulfilment_evidence
Retrieve proof-of-fulfilment evidence for an order: shipments, carrier, tracking, dates, items, verdict, summary, gaps. Use for chargebacks, disputes, or order-status questions.
Instructions
Proof-of-fulfilment pack for one order: every shipment with carrier, tracking (AWB), ship and delivery dates and items, a verdict (DELIVERED, PARTIALLY_DELIVERED, SHIPPED_NOT_DELIVERED, NOT_SHIPPED, CANCELLED), a one-line factual summary and the gaps that weaken it. Use for chargebacks/disputes and 'where is my order' questions.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| salesorder_id | No | Zoho salesorder_id. | |
| reference_number | No | Storefront / Razorpay order or payment ID. | |
| salesorder_number | No | e.g. SO-00101. |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| source | No | Zoho Inventory (merchant's system of record) | |
| summary | Yes | One factual sentence suitable for a dispute response draft. | |
| verdict | Yes | ||
| shipments | Yes | ||
| order_date | Yes | ||
| order_total | Yes | ||
| order_status | Yes | ||
| customer_name | Yes | ||
| evidence_gaps | Yes | What is missing before this is strong dispute evidence. | |
| salesorder_id | Yes | ||
| quantity_ordered | Yes | ||
| quantity_shipped | Yes | ||
| reference_number | Yes | ||
| salesorder_number | Yes | ||
| quantity_delivered | Yes |