DevOps AI Toolkit

# Support Welcome to {{projectName}}! We're here to help you get the most out of the project. ## Getting Help There are several ways to get help with {{projectName}}, listed in order of recommendation: ### 1. Documentation Start with our [documentation]({{docsUrl}}) which includes: - Getting started guides - API references - Troubleshooting guides - Best practices Most common questions are answered in the docs. ### 2. GitHub Discussions For questions, ideas, and community discussions, use [GitHub Discussions]({{discussionsUrl}}). **Best for:** - How-to questions - Feature discussions - Sharing use cases - Community Q&A {{#if stackOverflowTag}} ### Stack Overflow Ask questions on [Stack Overflow](https://stackoverflow.com/questions/tagged/{{stackOverflowTag}}) using the `{{stackOverflowTag}}` tag. **Best for:** - Technical questions - Implementation guidance - Troubleshooting specific scenarios {{/if}} {{#if slackUrl}} ### Slack Join our Slack workspace at [{{slackUrl}}]({{slackUrl}}) for real-time chat with maintainers and community members. **Best for:** - Quick questions - Real-time collaboration - Community networking {{/if}} {{#if discordUrl}} ### Discord Join our Discord server at [{{discordUrl}}]({{discordUrl}}) for real-time discussions. **Best for:** - Quick questions - Real-time support - Community chat {{/if}} {{#if forumUrl}} ### Forum Visit our [community forum]({{forumUrl}}) for threaded discussions and long-form conversations. {{/if}} ## Reporting Bugs **Please use GitHub Issues ONLY for bug reports and feature requests.** Before creating a new issue: 1. Check existing issues to avoid duplicates 2. Review the [troubleshooting guide]({{docsUrl}}/troubleshooting) 3. Gather relevant information (logs, versions, reproduction steps) [Report a bug]({{projectUrl}}/issues/new?template=bug_report.md) ## What NOT to Report as Issues Please **do not** use GitHub Issues for: - ❌ General questions (use Discussions{{#if stackOverflowTag}} or Stack Overflow{{/if}}) - ❌ Support requests (use Discussions{{#if slackUrl}} or Slack{{/if}}) - ❌ How-to questions (check documentation first) {{#if slackUrl}} - ❌ Real-time help (use Slack{{#if discordUrl}} or Discord{{/if}}) {{/if}} Issues that don't follow this guideline may be closed and redirected to the appropriate channel. ## Response Time Expectations {{#if maintainerCount}} This project is maintained by {{maintainerCount}} maintainer(s). {{/if}} **Response times vary based on:** - Severity and impact of the issue - Maintainer availability - Community engagement **Typical response times:** - Critical bugs: {{criticalResponseTime}} - Feature requests: {{featureResponseTime}} - Questions: {{questionResponseTime}} Please be patient and respectful. This is an open-source project, and responses depend on volunteer time. {{#if commercialSupportAvailable}} ## Commercial Support Professional support is available through {{commercialSupportProvider}}. For enterprise support inquiries, contact: {{commercialSupportEmail}} Commercial support includes: - Dedicated support team - SLA guarantees - Custom feature development - Priority bug fixes - Training and consulting {{/if}} ## Security Vulnerabilities **Do not report security vulnerabilities through public GitHub issues.** Please follow our [Security Policy]({{projectUrl}}/security/policy) for responsible disclosure. Report vulnerabilities to: {{securityEmail}} ## Contributing If you'd like to contribute to {{projectName}}, please read our [Contributing Guide]({{projectUrl}}/blob/main/CONTRIBUTING.md). We welcome: - Bug fixes - Feature implementations - Documentation improvements - Test coverage - Community support --- **Thank you for using {{projectName}}!** We appreciate your patience and engagement with the community.