SUPPORT.md•2.76 kB
# Support
Welcome to DevOps AI Toolkit! We're here to help you get the most out of the project.
## Getting Help
There are several ways to get help with DevOps AI Toolkit, listed in order of recommendation:
### 1. Documentation
Start with our [documentation](https://github.com/vfarcic/dot-ai#readme) which includes:
- Getting started guides
- API references
- Troubleshooting guides
- Best practices
Most common questions are answered in the docs.
### 2. GitHub Discussions
For questions, ideas, and community discussions, use [GitHub Discussions](https://github.com/vfarcic/dot-ai/discussions).
**Best for:**
- How-to questions
- Feature discussions
- Sharing use cases
- Community Q&A
## Reporting Bugs
**Please use GitHub Issues ONLY for bug reports and feature requests.**
Before creating a new issue:
1. Check existing issues to avoid duplicates
2. Review the [troubleshooting guide](https://github.com/vfarcic/dot-ai#readme/troubleshooting)
3. Gather relevant information (logs, versions, reproduction steps)
[Report a bug](https://github.com/vfarcic/dot-ai/issues/new?template=bug_report.md)
## What NOT to Report as Issues
Please **do not** use GitHub Issues for:
- ❌ General questions (use Discussions)
- ❌ Support requests (use Discussions)
- ❌ How-to questions (check documentation first)
Issues that don't follow this guideline may be closed and redirected to the appropriate channel.
## Response Time Expectations
This project is maintained by 1 maintainer(s).
**Response times vary based on:**
- Severity and impact of the issue
- Maintainer availability
- Community engagement
**Typical response times:**
- Critical bugs: best effort
- Feature requests: best effort
- Questions: best effort
Please be patient and respectful. This is an open-source project, and responses depend on volunteer time.
## Commercial Support
Professional support is available through .
For enterprise support inquiries, contact:
Commercial support includes:
- Dedicated support team
- SLA guarantees
- Custom feature development
- Priority bug fixes
- Training and consulting
## Security Vulnerabilities
**Do not report security vulnerabilities through public GitHub issues.**
Please follow our [Security Policy](https://github.com/vfarcic/dot-ai/security/policy) for responsible disclosure.
Report vulnerabilities to: viktor@farcic.com
## Contributing
If you'd like to contribute to DevOps AI Toolkit, please read our [Contributing Guide](https://github.com/vfarcic/dot-ai/blob/main/CONTRIBUTING.md).
We welcome:
- Bug fixes
- Feature implementations
- Documentation improvements
- Test coverage
- Community support
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**Thank you for using DevOps AI Toolkit!** We appreciate your patience and engagement with the community.