# Feedback System & Community Engagement
AI FileSystem MCP values community feedback and continuous improvement. This document outlines our feedback collection, processing, and response systems.
## 📝 Feedback Channels
### 1. GitHub Issues
**Primary channel for bug reports and feature requests**
- **Bug Reports**: [Create Bug Report](https://github.com/your-org/ai-filesystem-mcp/issues/new?template=bug_report.yml)
- **Feature Requests**: [Request Feature](https://github.com/your-org/ai-filesystem-mcp/issues/new?template=feature_request.yml)
- **Security Issues**: [Private Security Report](https://github.com/your-org/ai-filesystem-mcp/security/advisories/new)
#### Issue Templates
##### Bug Report Template
```yaml
name: Bug Report
description: Report a bug to help us improve
title: "[BUG] "
labels: ["bug", "needs-triage"]
body:
- type: markdown
attributes:
value: |
Thanks for taking the time to fill out this bug report!
- type: textarea
id: description
attributes:
label: Bug Description
description: A clear and concise description of what the bug is
placeholder: Tell us what happened
validations:
required: true
- type: textarea
id: reproduction
attributes:
label: Steps to Reproduce
description: Steps to reproduce the behavior
placeholder: |
1. Execute command '...'
2. Set parameters '...'
3. See error
validations:
required: true
- type: textarea
id: expected
attributes:
label: Expected Behavior
description: What you expected to happen
validations:
required: true
- type: textarea
id: environment
attributes:
label: Environment
description: |
- OS: [e.g. macOS 14.0]
- Node.js: [e.g. 20.10.0]
- MCP Version: [e.g. 2.0.0]
- Security Level: [strict/moderate/permissive]
placeholder: Environment details
validations:
required: true
```
##### Feature Request Template
```yaml
name: Feature Request
description: Suggest an idea for AI FileSystem MCP
title: "[FEATURE] "
labels: ["enhancement", "needs-review"]
body:
- type: textarea
id: problem
attributes:
label: Problem Statement
description: What problem does this feature solve?
placeholder: I'm frustrated when...
validations:
required: true
- type: textarea
id: solution
attributes:
label: Proposed Solution
description: What would you like to happen?
placeholder: I would like...
validations:
required: true
- type: textarea
id: alternatives
attributes:
label: Alternative Solutions
description: Any alternative solutions or features considered?
- type: dropdown
id: priority
attributes:
label: Priority Level
options:
- Low - Nice to have
- Medium - Would improve workflow
- High - Critical for productivity
validations:
required: true
```
### 2. GitHub Discussions
**Community forum for questions, ideas, and general discussion**
- **Q&A**: Technical questions and troubleshooting
- **Ideas**: Brainstorming and early-stage feature discussions
- **Show and Tell**: Share your MCP use cases and projects
- **General**: General discussion about AI FileSystem MCP
### 3. User Surveys
**Periodic surveys to gather broader feedback**
#### Quarterly User Experience Survey
```markdown
# AI FileSystem MCP User Experience Survey
## Usage Patterns
1. How frequently do you use AI FileSystem MCP?
- Daily
- Weekly
- Monthly
- Occasionally
2. What are your primary use cases? (Select all that apply)
- File management automation
- Code analysis and refactoring
- Git workflow automation
- Search and discovery
- Security scanning
- Other: ___________
3. Which commands do you use most often? (Top 5)
## Satisfaction Ratings
Rate your satisfaction (1-5 scale):
- Overall experience: ___
- Documentation quality: ___
- Performance: ___
- Security features: ___
- Ease of use: ___
## Feedback
1. What's working well?
2. What could be improved?
3. What features are missing?
4. Any suggestions for the roadmap?
```
### 4. Performance Analytics
**Automated feedback through usage analytics**
```typescript
// Analytics Collection (Privacy-Focused)
interface UsageAnalytics {
// Command usage patterns
commandFrequency: Record<string, number>;
errorRates: Record<string, number>;
// Performance metrics
responseTimesP95: number;
memoryUsage: number;
// Environment info
nodeVersion: string;
osType: string;
securityLevel: string;
// No personal information collected
}
```
## 🔄 Feedback Processing Workflow
### 1. Intake and Triage
```mermaid
graph TD
A[Feedback Received] --> B[Auto-Label & Priority]
B --> C{Type of Feedback}
C -->|Bug| D[Bug Triage Team]
C -->|Feature| E[Product Team]
C -->|Security| F[Security Team]
C -->|Question| G[Community Support]
D --> H[Reproduce & Validate]
E --> I[Evaluate & Prioritize]
F --> J[Security Assessment]
G --> K[Provide Answer]
H --> L[Add to Backlog]
I --> L
J --> M[Private Security Track]
K --> N[Close Issue]
```
### 2. Response Times (SLA)
| Type | First Response | Resolution Target |
|------|----------------|-------------------|
| Critical Bug | 4 hours | 48 hours |
| Security Issue | 2 hours | 24 hours |
| Regular Bug | 24 hours | 1 week |
| Feature Request | 48 hours | Next release cycle |
| Question | 12 hours | 3 days |
### 3. Feedback Categories
#### Priority Levels
- **P0 (Critical)**: System crashes, data loss, security vulnerabilities
- **P1 (High)**: Major functionality broken, significant performance issues
- **P2 (Medium)**: Minor functionality issues, usability problems
- **P3 (Low)**: Enhancement requests, documentation improvements
#### Status Labels
- `needs-triage`: Requires initial assessment
- `confirmed`: Bug confirmed and reproducible
- `in-progress`: Actively being worked on
- `pending-review`: Awaiting code review
- `waiting-feedback`: Waiting for user response
- `resolved`: Fixed and verified
## 📊 Feedback Dashboard
### Community Health Metrics
```typescript
interface CommunityMetrics {
// Issue tracking
openIssues: number;
resolvedThisMonth: number;
averageResolutionTime: number;
// User engagement
activeContributors: number;
firstTimeContributors: number;
discussionParticipation: number;
// Satisfaction
userSatisfactionScore: number; // 1-10
documentationRating: number;
featureRequestFulfillment: number; // %
}
```
### Monthly Community Report
```markdown
# Monthly Community Report - [Month Year]
## 📈 Activity Summary
- **New Issues**: 45 (+12% from last month)
- **Issues Resolved**: 52 (+8% from last month)
- **New Contributors**: 8 (welcome! 👋)
- **Community Discussions**: 127 messages
## 🎯 Top Issues Resolved
1. Enhanced file watching performance (#123)
2. Added support for symbolic links (#145)
3. Improved error messages for path validation (#167)
4. Fixed memory leak in cache manager (#189)
5. Added TypeScript declaration files (#201)
## 💡 Popular Feature Requests
1. **Multi-language support** (23 votes) - In progress
2. **Plugin system** (18 votes) - Under evaluation
3. **REST API interface** (15 votes) - Planned for v2.1
4. **VS Code extension** (12 votes) - Community project started
5. **Configuration templates** (9 votes) - Next release
## 🏆 Community Highlights
- @contributor1 created comprehensive usage examples
- @contributor2 improved documentation for Docker deployment
- @contributor3 identified and fixed critical security issue
## 📅 Upcoming
- Q1 Roadmap review (Community Input Session)
- v2.1.0 Release Planning
- Developer Onboarding Workshop
```
## 🤝 Community Engagement Programs
### 1. Contributor Recognition
#### Monthly Contributor Awards
- **🌟 Star Contributor**: Outstanding code contributions
- **📚 Documentation Hero**: Best documentation improvements
- **🐛 Bug Hunter**: Most valuable bug reports
- **💡 Feature Innovator**: Best feature suggestions
- **🤝 Community Champion**: Exceptional community support
#### Contributor Benefits
- Public recognition on website and README
- Early access to new features
- Direct line to development team
- Contributor swag package
- Certificate of appreciation
### 2. Beta Testing Program
#### Beta Tester Criteria
- Active community member (>3 months)
- Provided quality feedback previously
- Diverse use case representation
- Commitment to testing timeline
#### Beta Testing Process
```markdown
# Beta Testing Workflow
## Phase 1: Feature Preview (1 week)
- Private repository access
- Early feature documentation
- Initial feedback collection
## Phase 2: Beta Release (2 weeks)
- Public beta branch
- Community testing
- Bug reports and feedback
## Phase 3: Release Candidate (1 week)
- Final testing
- Performance validation
- Release readiness review
```
### 3. Office Hours & AMAs
#### Weekly Office Hours
- **Time**: Every Friday 3-4 PM UTC
- **Format**: Video call + text chat
- **Agenda**:
- Community Q&A
- Feature discussions
- Technical troubleshooting
- Roadmap updates
#### Monthly AMA (Ask Me Anything)
- **Format**: GitHub Discussion thread
- **Duration**: 1 week for questions, 1 week for answers
- **Participants**: Core team + special guests
## 📱 Communication Channels
### Real-time Communication
- **Discord Server**: [ai-filesystem-mcp.dev/discord](https://discord.gg/ai-filesystem-mcp)
- #general: General discussion
- #help: Support questions
- #development: Development discussion
- #announcements: Official updates
### Social Media
- **Twitter**: [@AIFileSystemMCP](https://twitter.com/AIFileSystemMCP)
- **LinkedIn**: [AI FileSystem MCP](https://linkedin.com/company/ai-filesystem-mcp)
- **YouTube**: Tutorials and demos
### Newsletter
- **Monthly Newsletter**: Feature updates, community highlights, tutorials
- **Release Notes**: Detailed change logs and upgrade guides
- **Security Bulletins**: Important security updates
## 🎯 Continuous Improvement
### Feedback Loop Analysis
```typescript
interface FeedbackAnalysis {
// Source analysis
channelEffectiveness: Record<string, number>;
responseTimeAnalysis: {
average: number;
p95: number;
byCategory: Record<string, number>;
};
// Satisfaction tracking
issueResolutionSatisfaction: number;
documentationHelpfulness: number;
communityEngagement: number;
// Trends
commonPainPoints: string[];
emergingUseCases: string[];
featureRequestTrends: string[];
}
```
### Process Improvements
- **Quarterly Process Review**: Evaluate and improve feedback workflows
- **Tool Enhancement**: Regular updates to issue templates and automation
- **Team Training**: Ongoing training for community managers and developers
- **Community Input**: Regular surveys on feedback process effectiveness
## 📋 Feedback Guidelines
### For Users
#### Providing Effective Feedback
1. **Be Specific**: Include exact error messages, commands used, and environment details
2. **Be Constructive**: Focus on the problem and potential solutions
3. **Be Patient**: Allow time for investigation and response
4. **Be Respectful**: Maintain professional and friendly communication
#### Before Submitting
- [ ] Search existing issues for duplicates
- [ ] Try the latest version
- [ ] Read relevant documentation
- [ ] Prepare minimal reproduction case
- [ ] Include environment information
### For Maintainers
#### Response Guidelines
1. **Acknowledge Quickly**: Initial response within SLA timeframes
2. **Be Empathetic**: Understand user frustration and show appreciation
3. **Be Clear**: Provide specific next steps and timelines
4. **Follow Up**: Check back on resolution and satisfaction
#### Quality Standards
- All feedback gets a response
- Issues are properly labeled and prioritized
- Regular updates on progress
- Clear communication about decisions
- Documentation of lessons learned
---
Our feedback system is designed to be open, responsive, and user-centered. We believe that great software comes from great community collaboration! 🚀
