SmartCustomerSupportMCP

智能客服示例

这是一个基于MCP框架的智能客服系统示例项目，用于演示如何构建和部署智能客服应用。

文档：https://mp.weixin.qq.com/s/gz3ZL_3XD8sfxustNQvK2g

功能特点

智能问答服务
人工客服转接
订单信息查询
产品知识库管理

系统要求

Python >= 3.10
MCP框架 >= 1.6.0

安装

创建并激活虚拟环境（推荐）：

uv venv 
source .venv/bin/activate  # Linux/macOS

安装依赖：

uv pip install .

使用方法

运行

以stdio方式运行，需要以--stdio启动

uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio

 python start.py --stdio

以sse方式运行，直接启动即可,默认端口9000

uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support

 python start.py 

stdio方式使用inspector：

npx @modelcontextprotocol/inspector uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio

使用Vscode或Claude等桌面应用

{
  "mcpServers": {
      "SmartCustomerSupportMCP": {
        "command": "uv",
        "args": [
          "--directory",
          "/opt/apps/python_project/SmartCustomerSupportMCP", 
          "run",
          "mcp-smart-customer-support",
          "--stdio"
        ]
    }
  }
}    

增加环境变量信息

{
  "mcpServers": {
      "SmartCustomerSupportMCP": {
        "command": "uv",
        "args": [
          "--directory",
          "/opt/apps/python_project/SmartCustomerSupportMCP", 
          "run",
          "mcp-smart-customer-support",
          "--stdio"
        ],
        "env": {
          "MYSQL_HOST": "192.168.xxx.xxx",
          "MYSQL_PORT": "3306",
          "MYSQL_USER": "root",
          "MYSQL_PASSWORD": "root",
          "MYSQL_DATABASE": "a_llm",
          "MYSQL_ROLE": "admin"
       }
    }
  }
}  
        

项目结构

src/mcp_smart_customer_support/
├── __init__.py          # 包初始化文件
├── mcp_server.py        # MCP服务器实现
├── human_customer_service.py  # 人工客服处理模块
├── order_operations.py  # 订单操作相关功能
└── product_knowledge.py # 产品知识库管理

作者

ggguo (admin@precariat.tech)

许可证

本项目采用MIT许可证。

This server cannot be installed

security - not tested

license - permissive license

quality - not tested

remote-capable server

The server can be hosted and run remotely because it primarily relies on remote services or has no dependency on the local environment.

A MCP-based intelligent customer service system that provides smart Q&A, human agent transfer, order inquiries, and product knowledge management.

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SmartCustomerSupportMCP

智能客服示例

功能特点

系统要求

安装

使用方法

项目结构

作者

许可证

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