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SmartCustomerSupportMCP

by precariat365
GitHub
Python
MIT License
1
  • Linux
  • Apple
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智能客服示例

这是一个基于MCP框架的智能客服系统示例项目，用于演示如何构建和部署智能客服应用。

文档：https://mp.weixin.qq.com/s/gz3ZL_3XD8sfxustNQvK2g

功能特点

  • 智能问答服务
  • 人工客服转接
  • 订单信息查询
  • 产品知识库管理

系统要求

  • Python >= 3.10
  • MCP框架 >= 1.6.0

安装

  1. 创建并激活虚拟环境（推荐）：
uv venv source .venv/bin/activate # Linux/macOS
  1. 安装依赖：
uv pip install .

使用方法

  1. 运行
  • 以stdio方式运行，需要以--stdio启动
uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio

or

python start.py --stdio
  • 以sse方式运行，直接启动即可,默认端口9000
uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support

or

python start.py
  1. stdio方式使用inspector：
npx @modelcontextprotocol/inspector uv --directory /opt/apps/python_project/SmartCustomerSupportMCP run mcp-smart-customer-support --stdio
  1. 使用Vscode或Claude等桌面应用
{ "mcpServers": { "SmartCustomerSupportMCP": { "command": "uv", "args": [ "--directory", "/opt/apps/python_project/SmartCustomerSupportMCP", "run", "mcp-smart-customer-support", "--stdio" ] } } }

增加环境变量信息

{ "mcpServers": { "SmartCustomerSupportMCP": { "command": "uv", "args": [ "--directory", "/opt/apps/python_project/SmartCustomerSupportMCP", "run", "mcp-smart-customer-support", "--stdio" ], "env": { "MYSQL_HOST": "192.168.xxx.xxx", "MYSQL_PORT": "3306", "MYSQL_USER": "root", "MYSQL_PASSWORD": "root", "MYSQL_DATABASE": "a_llm", "MYSQL_ROLE": "admin" } } } }

项目结构

src/mcp_smart_customer_support/ ├── __init__.py # 包初始化文件 ├── mcp_server.py # MCP服务器实现 ├── human_customer_service.py # 人工客服处理模块 ├── order_operations.py # 订单操作相关功能 └── product_knowledge.py # 产品知识库管理

作者

ggguo (admin@precariat.tech)

许可证

本项目采用MIT许可证。

This server cannot be installed

-
security - not tested
A
license - permissive license
-
quality - not tested

remote-capable server

The server can be hosted and run remotely because it primarily relies on remote services or has no dependency on the local environment.

A MCP-based intelligent customer service system that provides smart Q&A, human agent transfer, order inquiries, and product knowledge management.

  1. 功能特点
    1. 系统要求
      1. 安装
        1. 使用方法
          1. 项目结构
            1. 作者
              1. 许可证

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