"""
get_ticket_details Tool
특정 티켓의 상세 정보 조회
"""
from pydantic import Field
from src.models.schemas import TicketDetails
from src.services.zendesk_client import ZendeskClient
from src.utils.date_utils import parse_zendesk_datetime
async def get_ticket_details(
ticket_id: int = Field(description="Zendesk 티켓 ID"),
) -> TicketDetails:
"""
특정 티켓의 상세 정보를 조회합니다.
Args:
ticket_id: Zendesk 티켓 ID
Returns:
TicketDetails: 티켓 상세 정보
"""
client = ZendeskClient()
# 티켓 조회
ticket = await client.get_ticket(ticket_id)
# 담당자 및 요청자 정보 조회
assignee_name = None
requester_name = None
user_ids = []
if ticket.get("assignee_id"):
user_ids.append(ticket["assignee_id"])
if ticket.get("requester_id"):
user_ids.append(ticket["requester_id"])
if user_ids:
users = await client.get_users_batch(user_ids)
if ticket.get("assignee_id"):
assignee = users.get(ticket["assignee_id"], {})
assignee_name = assignee.get("name")
if ticket.get("requester_id"):
requester = users.get(ticket["requester_id"], {})
requester_name = requester.get("name")
return TicketDetails(
id=ticket.get("id"),
subject=ticket.get("subject", ""),
description=ticket.get("description"),
status=ticket.get("status", ""),
priority=ticket.get("priority"),
created_at=parse_zendesk_datetime(ticket.get("created_at")),
updated_at=parse_zendesk_datetime(ticket.get("updated_at")),
assignee_name=assignee_name,
requester_name=requester_name,
company_name=client.extract_company_name(ticket),
tags=client.extract_tags(ticket),
)
