setup-incident-io.mdx•1.14 kB
---
title: "Setup Incident.io"
icon: 'bell-ring'
---
Incident.io is our primary tool for managing and responding to urgent issues and service disruptions.
This guide explains how we use Incident.io to coordinate our on-call rotations and emergency response procedures.
## Setup and Notifications
### Personal Setup
1. Download the Incident.io mobile app from your device's app store
2. Ask your team to add you to the Incident.io workspace
3. Configure your notification preferences:
- Phone calls for critical incidents
- Push notifications for high-priority issues
- Slack notifications for standard updates
### On-Call Rotations
Our team operates on a weekly rotation schedule through Incident.io, where every team member participates. When you're on-call:
- You'll receive priority notifications for all urgent issues
- Phone calls will be placed for critical service disruptions
- Rotations change every week, with handoffs occurring on Monday mornings
- Response is expected within 15 minutes for critical incidents
<Tip>
If you are unable to respond to an incident, please escalate to the engineering team.
</Tip>