conversation-closed.ts•4.01 kB
import { createTrigger, TriggerStrategy } from '@activepieces/pieces-framework';
import { intercomAuth } from '../..';
import { intercomClient, TriggerPayload } from '../common';
export const conversationClosedTrigger = createTrigger({
name: 'conversationClosed',
displayName: 'Conversation Closed',
description: 'Triggers when a conversation is closed.',
props: {},
auth: intercomAuth,
type: TriggerStrategy.APP_WEBHOOK,
async onEnable(context) {
const client = intercomClient(context.auth);
const response = await client.admins.identify();
if (!response.app?.id_code) {
throw new Error('Could not find admin id code');
}
context.app.createListeners({
events: ['conversation.admin.closed'],
identifierValue: response['app']['id_code'],
});
},
async onDisable(context) {
// implement webhook deletion logic
},
async test(context) {
const client = intercomClient(context.auth);
const response = await client.conversations.search({
query: {
field: 'state',
operator: '=',
value: 'closed',
},
pagination: { per_page: 5 },
});
return response.data;
},
async run(context) {
const payload = context.payload.body as TriggerPayload;
return [payload.data.item];
},
sampleData: {
type: 'conversation',
id: '2',
created_at: 1739105560,
updated_at: 1739524230,
waiting_since: null,
snoozed_until: null,
source: {
type: null,
id: '2',
delivered_as: 'admin_initiated',
subject: '',
body: '',
author: {
type: 'admin',
id: '8055721',
name: 'Fin',
email: 'operator+k2gbyfxu@intercom.io',
},
attachments: [],
url: null,
redacted: false,
},
contacts: {
type: 'contact.list',
contacts: [
{
type: 'contact',
id: '67a87380c16da6b56c76bbb7',
external_id: '1234567',
},
],
},
first_contact_reply: null,
admin_assignee_id: 8055717,
team_assignee_id: null,
open: true,
state: 'closed',
read: false,
tags: {
type: 'tag.list',
tags: [],
},
priority: 'not_priority',
sla_applied: null,
statistics: {
type: 'conversation_statistics',
time_to_assignment: null,
time_to_admin_reply: null,
time_to_first_close: null,
time_to_last_close: null,
median_time_to_reply: null,
first_contact_reply_at: null,
first_assignment_at: null,
first_admin_reply_at: null,
first_close_at: null,
last_assignment_at: null,
last_assignment_admin_reply_at: null,
last_contact_reply_at: null,
last_admin_reply_at: null,
last_close_at: null,
last_closed_by_id: null,
count_reopens: 0,
count_assignments: 0,
count_conversation_parts: 9,
},
conversation_rating: null,
teammates: {
type: 'admin.list',
admins: [
{
type: 'admin',
id: '8055717',
},
],
},
title: null,
custom_attributes: {
'Copilot used': false,
'Ticket category': 'Customer ticket',
'Created by': 8055721,
},
topics: {
type: 'topic.list',
topics: [],
total_count: 0,
},
ticket: {
type: 'ticket',
id: 2,
url: 'https://app.intercom.com/a/apps/ahah/conversations/2',
custom_attributes: {
_default_title_: {
value: 'fdfdf',
type: 'string',
},
_default_description_: {
value: 'dfdfdf',
type: 'string',
},
List: {
value: null,
type: 'list',
},
Number: {
value: null,
type: 'integer',
},
decimal: {
value: null,
type: 'decimal',
},
bool: {
value: null,
type: 'boolean',
},
'date time': {
value: null,
type: 'datetime',
},
files: {
value: null,
type: 'files',
},
},
state: 'closed',
ticket_type: 'zapier',
ticket_type_description: '',
ticket_type_emoji: '🚨',
ticket_custom_state_admin_label: 'In progress',
ticket_custom_state_user_label: 'In progress',
},
linked_objects: {
type: 'list',
data: [],
total_count: 0,
has_more: false,
},
ai_agent: null,
ai_agent_participated: false,
},
});