"""Create responses to agent feedback."""
from __future__ import annotations
from datetime import datetime, timezone
from typing import Any
TEMPLATES = {
"bug": "Thanks for reporting this bug. Engineering is investigating and we'll update you soon.",
"feature_request": "Appreciate the feature idea! We've added it to the backlog and will consider it during prioritization.",
"praise": "Thank you! We're glad the skill is helping—keep the wins coming.",
"complaint": "Thanks for raising this. We're reviewing the experience to address your concern.",
"suggestion": "Great suggestion. We'll evaluate how it fits into the roadmap.",
}
TOOL_META: dict[str, Any] = {
"name": "feedback_response_generator",
"description": "Generates human-like responses to agent feedback with priority flags.",
"inputSchema": {
"type": "object",
"properties": {
"feedback": {"type": "object"},
},
"required": ["feedback"],
},
"outputSchema": {
"type": "object",
"properties": {
"status": {"type": "string"},
"data": {"type": "object"},
"timestamp": {"type": "string"},
},
},
}
def feedback_response_generator(feedback: dict[str, Any], **_: Any) -> dict[str, Any]:
"""Return tailored response and escalation guidance."""
try:
feedback_type = feedback.get("type", "suggestion")
template = TEMPLATES.get(feedback_type, TEMPLATES["suggestion"])
rating = feedback.get("rating") or 0
agent_tier = feedback.get("agent_tier", "standard")
priority = "high" if agent_tier == "premium" or feedback_type == "bug" else "normal"
escalate = priority == "high" and rating <= 2
follow_up = "Create Jira ticket" if feedback_type in {"bug", "complaint"} else None
data = {
"response": template,
"priority": priority,
"follow_up_action": follow_up,
"escalate": escalate,
}
return {
"status": "success",
"data": data,
"timestamp": datetime.now(timezone.utc).isoformat(),
}
except Exception as exc: # noqa: BLE001
_log_lesson("feedback_response_generator", str(exc))
return {
"status": "error",
"data": {"error": str(exc)},
"timestamp": datetime.now(timezone.utc).isoformat(),
}
def _log_lesson(skill_name: str, error: str) -> None:
with open("logs/lessons.md", "a", encoding="utf-8") as handle:
handle.write(f"- [{datetime.now(timezone.utc).isoformat()}] {skill_name}: {error}\n")
