search_config.xml•12.7 kB
<?xml version="1.0" encoding="UTF-8"?>
<!--
Elasticsearch Search Library Configuration
Entity-level configuration for all 11 ITSM entity types
Supported Entity Types:
- Simple: Impact, Urgency, Priority
- Model-Based: Status, Category, Source
- Hierarchical: Location, Department
- Complex: UserGroup, User, Vendor
Each entity has its own:
- fuzziness: Fuzzy matching tolerance (0, 1, 2, AUTO)
- defaultLimit: Default number of results to return
- maxLimit: Maximum allowed results
- minScore: Minimum relevance score threshold
-->
<elasticsearchConfig>
<entities>
<!-- ========================================
SIMPLE ENTITIES (name, id only)
======================================== -->
<!-- IMPACT ENTITY -->
<entity type="impact">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>impact_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>impact_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
</fields>
</entity>
<!-- URGENCY ENTITY -->
<entity type="urgency">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>urgency_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>urgency_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
</fields>
</entity>
<!-- PRIORITY ENTITY -->
<entity type="priority">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>priority_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>priority_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
</fields>
</entity>
<!-- ========================================
MODEL-BASED ENTITIES (name, id, model)
======================================== -->
<!-- STATUS ENTITY -->
<entity type="status">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>status_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>status_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>status_model</name>
<boost>1.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
</fields>
</entity>
<!-- CATEGORY ENTITY -->
<entity type="category">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>category_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>category_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>category_model</name>
<boost>1.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
</fields>
</entity>
<!-- SOURCE ENTITY -->
<entity type="source">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>source_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>source_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>source_model</name>
<boost>1.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
</fields>
</entity>
<!-- ========================================
HIERARCHICAL ENTITIES (hierarchy, parent/child)
======================================== -->
<!-- LOCATION ENTITY -->
<entity type="location">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>location_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>location_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>location_hierarchy</name>
<boost>2.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>location_parentId</name>
<boost>1.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
</fields>
</entity>
<!-- DEPARTMENT ENTITY -->
<entity type="department">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>department_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>department_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>department_hierarchy</name>
<boost>2.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>department_parentId</name>
<boost>1.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
</fields>
</entity>
<!-- ========================================
COMPLEX ENTITIES (multiple custom fields)
======================================== -->
<!-- USERGROUP ENTITY -->
<entity type="usergroup">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>usergroup_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>usergroup_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>usergroup_description</name>
<boost>1.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
</fields>
</entity>
<!-- USER ENTITY -->
<entity type="user">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>user_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>user_email</name>
<boost>2.5</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>user_contact</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>user_userlogonname</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>user_contact2</name>
<boost>1.5</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>user_type</name>
<boost>1.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
</fields>
</entity>
<!-- VENDOR ENTITY -->
<entity type="vendor">
<fuzziness>AUTO</fuzziness>
<defaultLimit>10</defaultLimit>
<maxLimit>100</maxLimit>
<minScore>0.0</minScore>
<fields>
<field>
<name>vendor_name</name>
<boost>3.0</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
<field>
<name>vendor_id</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>vendor_email</name>
<boost>2.5</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>vendor_contact</name>
<boost>2.0</boost>
<enabled>true</enabled>
<fuzziness>0</fuzziness>
</field>
<field>
<name>vendor_description</name>
<boost>1.5</boost>
<enabled>true</enabled>
<fuzziness>AUTO</fuzziness>
</field>
</fields>
</entity>
</entities>
</elasticsearchConfig>