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<h1 class="text-4xl font-bold mb-4">Refund Policy</h1>
<p class="text-palace-muted mb-8">Last updated: December 12, 2025</p>
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<h2 class="text-2xl font-semibold mb-4 text-palace-accent">14-Day Money-Back Guarantee</h2>
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We offer a <strong>14-day no-questions-asked refund policy</strong> on all commercial license purchases. If you're not satisfied with Obsidian Palace for any reason, simply request a refund within 14 days of your purchase.
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<h2 class="text-2xl font-semibold mb-4">How to Request a Refund</h2>
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To request a refund, follow these simple steps:
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<li><strong class="text-palace-text">Email us</strong> at <a href="mailto:adamc@probablycomputers.com" class="text-palace-accent hover:text-palace-accent-hover">adamc@probablycomputers.com</a></li>
<li><strong class="text-palace-text">Include your order number</strong> (found in your purchase confirmation email)</li>
<li><strong class="text-palace-text">Request your refund</strong> - no explanation needed</li>
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<h2 class="text-2xl font-semibold mb-4">Refund Timeline</h2>
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<li>Refund requests must be made within <strong class="text-palace-text">14 days</strong> of purchase</li>
<li>Refunds are processed within <strong class="text-palace-text">5-10 business days</strong></li>
<li>Funds are returned to your original payment method</li>
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<h2 class="text-2xl font-semibold mb-4">What Happens After a Refund</h2>
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Upon receiving a refund:
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<li>Your commercial license will be revoked</li>
<li>You may continue using Obsidian Palace under the free AGPL-3.0 license</li>
<li>Any data stored in your Obsidian vault remains yours</li>
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<h2 class="text-2xl font-semibold mb-4">Eligible Purchases</h2>
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This refund policy applies to:
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<li><strong class="text-palace-text">Personal Pro License</strong> ($29 one-time)</li>
<li><strong class="text-palace-text">Commercial License</strong> ($49/year)</li>
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The free Community tier under AGPL-3.0 does not require a refund policy as no payment is involved.
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<h2 class="text-2xl font-semibold mb-4">Payment Processing</h2>
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All payments and refunds are processed by <a href="https://paddle.com" class="text-palace-accent hover:text-palace-accent-hover underline" target="_blank" rel="noopener">Paddle</a>, our Merchant of Record. Paddle handles all payment processing, currency conversion, and refund transactions securely.
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<h2 class="text-2xl font-semibold mb-4">Questions?</h2>
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If you have any questions about our refund policy, please contact us:
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<p class="text-palace-text font-medium">Probably Computers</p>
<p class="text-palace-muted mt-2">Email: <a href="mailto:adamc@probablycomputers.com" class="text-palace-accent hover:text-palace-accent-hover">adamc@probablycomputers.com</a></p>
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See also: <a href="terms.html" class="text-palace-accent hover:text-palace-accent-hover">Terms of Service</a> | <a href="privacy.html" class="text-palace-accent hover:text-palace-accent-hover">Privacy Policy</a> | <a href="pricing.html" class="text-palace-accent hover:text-palace-accent-hover">Pricing</a>
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