support.ymlโข8.93 kB
name: โ Support Question
description: Get help with using MockLoop MCP
title: "[Support]: "
labels: ["question", "support"]
assignees: []
body:
- type: markdown
attributes:
value: |
Need help with MockLoop MCP? We're here to assist! Please provide details about your question or issue.
**Before submitting:** Please check our [documentation](https://docs.mockloop.com/) and [existing issues](https://github.com/mockloop/mockloop-mcp/issues) first.
- type: checkboxes
id: checklist
attributes:
label: Pre-submission Checklist
description: Please verify these items before asking for support
options:
- label: I have searched existing issues and documentation
required: true
- label: I have read the relevant documentation
required: true
- label: I have tried basic troubleshooting steps
required: true
- type: dropdown
id: category
attributes:
label: Question Category
description: What type of help do you need?
options:
- Installation & Setup
- Configuration & Usage
- API Specification & OpenAPI
- MCP Tools & Integration
- Authentication & Security
- Performance & Optimization
- Docker & Deployment
- Troubleshooting & Debugging
- Best Practices & Recommendations
- PyPI Installation Issues
- Other (please specify in description)
validations:
required: true
- type: textarea
id: question
attributes:
label: Your Question
description: What would you like help with?
placeholder: Please describe your question or what you're trying to accomplish
validations:
required: true
- type: textarea
id: context
attributes:
label: Context & Background
description: Provide context about what you're working on
placeholder: |
Help us understand your situation:
- What are you trying to build or accomplish?
- What's your use case or project goal?
- Any relevant background information
validations:
required: true
- type: textarea
id: attempted
attributes:
label: What Have You Tried?
description: What steps have you already taken?
placeholder: |
Describe what you've already attempted:
- Commands you've run
- Documentation you've consulted
- Solutions you've tried
- Error messages you've encountered
validations:
required: false
- type: dropdown
id: installation
attributes:
label: Installation Method
description: How did you install MockLoop MCP?
options:
- PyPI (pip install mockloop-mcp)
- TestPyPI (pip install --index-url https://test.pypi.org/simple/ --extra-index-url https://pypi.org/simple/ mockloop-mcp)
- Source (git clone + pip install -e .)
- Docker
- Haven't installed yet
- Other (please specify in additional info)
validations:
required: true
- type: input
id: version
attributes:
label: MockLoop MCP Version
description: What version are you using?
placeholder: "e.g., 1.2.0 (run `mockloop-mcp --version` to check)"
validations:
required: false
- type: dropdown
id: python-version
attributes:
label: Python Version
description: What version of Python are you using?
options:
- "3.10"
- "3.11"
- "3.12"
- "Other (please specify below)"
- "Not applicable"
validations:
required: false
- type: dropdown
id: os
attributes:
label: Operating System
description: What operating system are you using?
options:
- Ubuntu/Debian
- CentOS/RHEL/Fedora
- macOS
- Windows
- Docker Container
- Other (please specify below)
validations:
required: false
- type: textarea
id: error-output
attributes:
label: Error Messages or Output
description: Any error messages or relevant output
placeholder: Paste any error messages, stack traces, or relevant command output here
render: text
validations:
required: false
- type: textarea
id: config
attributes:
label: Configuration & Files
description: Relevant configuration or files
placeholder: |
Share relevant configuration:
- API specification files (OpenAPI/Swagger)
- Command line arguments
- Environment variables
- Configuration files
- Docker compose files
render: yaml
validations:
required: false
- type: checkboxes
id: installation-help
attributes:
label: Installation-Related Questions
description: Check any that apply to your question
options:
- label: Having trouble installing from PyPI
- label: Package dependencies not resolving
- label: CLI command not found after installation
- label: Import errors when using the package
- label: Python version compatibility questions
- label: Virtual environment setup questions
- label: Docker installation questions
- type: checkboxes
id: usage-help
attributes:
label: Usage-Related Questions
description: Check any that apply to your question
options:
- label: How to generate mock servers
- label: API specification format questions
- label: MCP tools usage and integration
- label: Authentication and security setup
- label: Configuration and customization
- label: Performance optimization
- label: Deployment and production usage
- label: Integration with other tools
- type: dropdown
id: urgency
attributes:
label: Urgency Level
description: How urgent is this question?
options:
- Low (General question, no rush)
- Medium (Affecting current work, but not blocking)
- High (Blocking current work or project)
- Critical (Production issue or urgent deadline)
validations:
required: true
- type: textarea
id: expected-outcome
attributes:
label: Expected Outcome
description: What would a successful resolution look like?
placeholder: |
Describe what you're hoping to achieve:
- What should work when this is resolved?
- What would success look like?
- Any specific requirements or constraints?
validations:
required: false
- type: textarea
id: additional-info
attributes:
label: Additional Information
description: Any other relevant information
placeholder: |
Add any other context that might be helpful:
- Screenshots (if applicable)
- Links to related resources
- Specific requirements or constraints
- Timeline considerations
- Team or project context
validations:
required: false
- type: markdown
attributes:
value: |
## ๐ Helpful Resources
While waiting for a response, you might find these resources helpful:
- **[Documentation](https://docs.mockloop.com/)**: Complete guides and API reference
- **[Quick Start Guide](https://docs.mockloop.com/getting-started/quick-start/)**: Get up and running quickly
- **[Troubleshooting Guide](https://docs.mockloop.com/advanced/troubleshooting/)**: Common issues and solutions
- **[Examples](https://github.com/mockloop/mockloop-mcp/tree/main/examples)**: Sample configurations and use cases
- **[Issues](https://github.com/mockloop/mockloop-mcp/issues)**: Community Q&A and support
## ๐ PyPI Installation Troubleshooting
If you're having PyPI installation issues, try these steps:
```bash
# Update pip and try again
python -m pip install --upgrade pip
pip install mockloop-mcp
# Try with verbose output to see what's happening
pip install -v mockloop-mcp
# If you're having dependency conflicts
pip install mockloop-mcp --no-deps
pip install -r requirements.txt # Install dependencies separately
# For TestPyPI testing
pip install --index-url https://test.pypi.org/simple/ --extra-index-url https://pypi.org/simple/ mockloop-mcp
```
- type: checkboxes
id: follow-up
attributes:
label: Follow-up
description: How would you like to be involved in the resolution?
options:
- label: I can provide additional information if needed
- label: I can test proposed solutions
- label: I'd like to help improve documentation based on this question
- label: I'm interested in contributing to the project