SSO MCP Server

---
name: Incident Response
description: Incident handling and resolution procedures
---

# Incident Response

## Overview

This document describes our incident response procedures for handling production issues and outages.

## Severity Levels

### Critical (P1)
- Complete service outage
- Data loss or security breach
- Response time: Immediate

### High (P2)
- Major functionality impaired
- Significant user impact
- Response time: 30 minutes

### Medium (P3)
- Limited functionality impact
- Workaround available
- Response time: 4 hours

### Low (P4)
- Minor issues
- No significant impact
- Response time: Next business day

## Response Steps

### 1. Detection and Alert

- Monitor alerts trigger
- On-call engineer notified
- Initial assessment begins

### 2. Triage

- Determine severity level
- Identify affected systems
- Notify stakeholders

### 3. Investigation

- Gather logs and metrics
- Identify root cause
- Document findings

### 4. Resolution

- Implement fix or workaround
- Verify resolution
- Monitor for recurrence

### 5. Post-Incident

- Create incident report
- Conduct blameless post-mortem
- Update runbooks if needed
- Track follow-up actions

## Communication

- Use #incidents channel for coordination
- Update status page for external communication
- Send regular updates to stakeholders