SSO MCP Server

--- name: Incident Response description: Incident handling and resolution procedures --- # Incident Response ## Overview This document describes our incident response procedures for handling production issues and outages. ## Severity Levels ### Critical (P1) - Complete service outage - Data loss or security breach - Response time: Immediate ### High (P2) - Major functionality impaired - Significant user impact - Response time: 30 minutes ### Medium (P3) - Limited functionality impact - Workaround available - Response time: 4 hours ### Low (P4) - Minor issues - No significant impact - Response time: Next business day ## Response Steps ### 1. Detection and Alert - Monitor alerts trigger - On-call engineer notified - Initial assessment begins ### 2. Triage - Determine severity level - Identify affected systems - Notify stakeholders ### 3. Investigation - Gather logs and metrics - Identify root cause - Document findings ### 4. Resolution - Implement fix or workaround - Verify resolution - Monitor for recurrence ### 5. Post-Incident - Create incident report - Conduct blameless post-mortem - Update runbooks if needed - Track follow-up actions ## Communication - Use #incidents channel for coordination - Update status page for external communication - Send regular updates to stakeholders