zendesk-mcp-server

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Apache 2.0

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Zendesk MCP Server

A Model Context Protocol server for Zendesk.

This server provides a comprehensive integration with Zendesk. It offers:

Tools for retrieving and managing Zendesk tickets and comments
Specialized prompts for ticket analysis and response drafting
Full access to the Zendesk Help Center articles as knowledge base

Setup

build: uv venv && uv pip install -e . or uv build in short.
setup zendesk credentials in .env file, refer to .env.example.
configure in Claude desktop:

{
  "mcpServers": {
      "zendesk": {
          "command": "uv",
          "args": [
              "--directory",
              "/path/to/zendesk-mcp-server",
              "run",
              "zendesk"
          ]
      }
  }
}

Resources

zendesk://knowledge-base, get access to the whole help center articles.

Prompts

analyze-ticket

Analyze a Zendesk ticket and provide a detailed analysis of the ticket.

draft-ticket-respons

Draft a response to a Zendesk ticket.

Tools

get_ticket

Retrieve a Zendesk ticket by its ID

Input:
- ticket_id (integer): The ID of the ticket to retrieve

get_ticket_comments

Retrieve all comments for a Zendesk ticket by its ID

Input:
- ticket_id (integer): The ID of the ticket to get comments for

create_ticket_comment

Create a new comment on an existing Zendesk ticket

Input:
- ticket_id (integer): The ID of the ticket to comment on
- comment (string): The comment text/content to add
- public (boolean, optional): Whether the comment should be public (defaults to true)

-

security - not tested

A

license - permissive license

-

quality - not tested

This server provides a comprehensive integration with Zendesk. Retrieving and managing tickets and comments. Ticket analyzes and response drafting. Access to help center articles as knowledge base.