zendesk-mcp-server
- Customer Support
This server provides a comprehensive integration with Zendesk. Retrieving and managing tickets and comments. Ticket analyzes and response drafting. Access to help center articles as knowledge base.
Prompts
Interactive templates invoked by user choice
| Name | Description |
|---|---|
No prompts | |
Resources
Contextual data attached and managed by the client
| Name | Description |
|---|---|
No resources | |
Tools
Functions exposed to the LLM to take actions
| Name | Description |
|---|---|
No tools | |
Server Configuration
Describes the environment variables required to run the server.
| Name | Required | Description | Default |
|---|---|---|---|
No arguments | |||
Zendesk MCP Server
A Model Context Protocol server for Zendesk.
This server provides a comprehensive integration with Zendesk. It offers:
- Tools for retrieving and managing Zendesk tickets and comments
- Specialized prompts for ticket analysis and response drafting
- Full access to the Zendesk Help Center articles as knowledge base
Setup
- build:
uv venv && uv pip install -e .oruv buildin short. - setup zendesk credentials in
.envfile, refer to .env.example. - configure in Claude desktop:
Resources
- zendesk://knowledge-base, get access to the whole help center articles.
Prompts
analyze-ticket
Analyze a Zendesk ticket and provide a detailed analysis of the ticket.
draft-ticket-respons
Draft a response to a Zendesk ticket.
Tools
get_ticket
Retrieve a Zendesk ticket by its ID
- Input:
ticket_id(integer): The ID of the ticket to retrieve
get_ticket_comments
Retrieve all comments for a Zendesk ticket by its ID
- Input:
ticket_id(integer): The ID of the ticket to get comments for
create_ticket_comment
Create a new comment on an existing Zendesk ticket
- Input:
ticket_id(integer): The ID of the ticket to comment oncomment(string): The comment text/content to addpublic(boolean, optional): Whether the comment should be public (defaults to true)
GitHub Badge
Glama performs regular codebase and documentation scans to:
- Confirm that the MCP server is working as expected.
- Confirm that there are no obvious security issues with dependencies of the server.
- Extract server characteristics such as tools, resources, prompts, and required parameters.
Our directory badge helps users to quickly asses that the MCP server is safe, server capabilities, and instructions for installing the server.
Copy the following code to your README.md file: