search_feedback
Search product feedback with keyword queries, filter by source or customer segment, and get relevance-ranked results to identify key issues.
Instructions
Keyword search over feedback text, ranked with BM25.
Args: query: free-text search query, e.g. "shift swap approval". source: optional exact filter: support_ticket, app_review, sales_call_note, or nps_comment. segment: optional exact filter: small_business, mid_market, or enterprise. limit: maximum number of results to return (default 20).
Returns feedback items ordered by relevance (highest BM25 score first), each as a dict with id, source, created_at, customer_segment, text, rating (if present), and score.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| limit | No | ||
| query | Yes | ||
| source | No | ||
| segment | No |
Output Schema
| Name | Required | Description | Default |
|---|---|---|---|
| result | Yes |