List groups
zendesk_list_groupsList agent groups. Zendesk REST: GET /groups.json.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number for offset pagination. | |
| per_page | No | Records per page (max 100). |
zendesk_list_groupsList agent groups. Zendesk REST: GET /groups.json.
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number for offset pagination. | |
| per_page | No | Records per page (max 100). |
Changes observed during successful MCP inspections.
Input schema / $schemaPrevious value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, so the safety profile is covered and the bar is lower. The description adds only the REST endpoint mapping (GET /groups.json), which is mildly useful for developers but says nothing about pagination behavior or result shape beyond what the params already imply.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
Two short sentences, zero filler, with the core purpose front-loaded before the implementation detail. Nothing is redundant or padded.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple, zero-required-parameter read-only list tool whose params are fully documented in the schema and whose safety profile is covered by annotations, the description is sufficient. Return format is unspecified, but no output schema exists, so a brief note on the returned group objects would be the only meaningful improvement.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100%, so both page and per_page are already documented with types and limits. The description adds no parameter-level detail beyond the schema, which is the expected baseline when the schema does the heavy lifting.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
States a specific verb and resource ('List agent groups') and even names the underlying REST endpoint, so the agent knows exactly what it retrieves. It does not differentiate itself from siblings, but no sibling covers groups, so the risk of confusion is low.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
The description offers no when-to-use, when-not-to-use, or alternative guidance. There is no indication of prerequisites, whether groups are needed before other calls (e.g., ticket assignment), or how this relates to zendesk_search_users or other listing tools.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
Add one secure layer between your agents and this server.