Get ticket metrics
zendesk_get_ticket_metricsFetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Numeric ticket id (required). |
zendesk_get_ticket_metricsFetch SLA / response / resolution time metrics for a ticket. Zendesk REST: GET /tickets/{id}/metrics.json.
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Numeric ticket id (required). |
Changes observed during successful MCP inspections.
Input schema / $schemaPrevious value: -"http://json-schema.org/draft-07/schema#"New value: +"https://json-schema.org/draft/2020-12/schema"Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
Annotations already declare readOnlyHint=true, so the safety profile is covered. The description adds useful context by naming the specific metric categories (SLA/response/resolution) and the REST path, but it does not describe return format, auth requirements, or rate limits beyond what annotations provide.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is two tightly written sentences with no wasted words, and the main purpose is front-loaded before the technical endpoint detail.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple single-parameter read tool with no output schema, the description names the metric categories being fetched and the REST endpoint. It does not describe the return structure, but given the low complexity and the annotation-covered safety profile, it is complete enough for correct invocation.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema description coverage is 100%, so the single 'id' parameter is already fully documented as a required numeric ticket id. The description does not add syntax or format details beyond what the schema provides, so the baseline of 3 is appropriate.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description uses a specific verb ('Fetch') and resource ('SLA / response / resolution time metrics for a ticket'), and it distinguishes itself from sibling tools like zendesk_get_ticket by focusing on metrics rather than ticket details. The REST endpoint notation further pins down the exact operation.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
It states what the tool does but gives no when-to-use guidance, no conditions for choosing it over zendesk_get_ticket or other siblings, and no exclusions. The context 'for a ticket' implies a basic use case but does not constitute explicit usage guidance.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.
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