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kayako

List teams

kayako_list_teams
Read-only

List agent teams (id, title, member count) — the ids for assigned_team_id. Kayako: GET /api/v1/teams.json.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
limitNoItems per page, 1-100. Kayako's default is 10.
offsetNoOffset into the collection (0-based). Default 0.

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observed

TDQS

A3.8/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

readOnlyHint=true already establishes the safety profile, so the description only needs to add context. It discloses the underlying endpoint (GET /api/v1/teams.json) and the shape of results, but says nothing about pagination behavior or result caps beyond what the schema's limit/offset already imply.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single compact line: purpose and return fields first, endpoint last. Every clause earns its place with no filler or repetition of the title.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, the description usefully compensates by naming the returned fields (id, title, member count). Pagination is fully covered by the schema. The only minor gap is failing to note result-count or paging behavior for large team lists.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, and both parameters (limit, offset) are fully documented in the schema including defaults. The description adds no parameter-level detail, so the baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

States a specific verb and resource ('List agent teams'), enumerates the returned fields (id, title, member count), and explains the downstream purpose: these are 'the ids for assigned_team_id'. An agent knows exactly what this returns and why it would call it, with no team-related sibling to confuse it with.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The phrase 'the ids for assigned_team_id' implies the calling context (resolving team IDs for assignment operations), but no explicit when-to-use/when-not or alternative is stated. Usage is inferable rather than prescribed.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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